Standard consumer agreements

Copies of all our standard agreements can be downloaded from this page at any time. If you’re thinking of using Synergy for the first time, or have any further questions about our service, take a look at our Customer Charter.

Standard Electricity Agreement

This is our standard agreement that explains in an easy-to-read way, our agreement to acquire energy for you.

• Download our Standard Electricity Supply Agreement [PDF 195kb].

Standard Gas Agreement

If you’re a small business customer consuming between 180GJ and 1TJ (or between approximately $4,000 and $22,000 worth) of gas per year, this agreement applies to you.

• Download our Standard Gas Supply Agreement [PDF 315kb].

Supplier Accreditation Instructions

Synergy has introduced Supplier Accreditation to ensure that our potential liability risks are managed, internal processes support "best practice" principles and corporate governance is maintained.

Down load the Supplier Accreditation Instructions [PDF 118kb]