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Can I get a discount?

FAQYour homeHelp and adviceBillsCan I get a discount?

If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible

Who should be the account holder of a temporary supply?

FAQYour businessHelp and adviceBuildingWho should be the account holder of a temporary supply?

Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.

Why is choosing EasyGreen good for the environment?

FAQYour homeHelp and adviceRenewable energyWhy is choosing EasyGreen good for the environment?

Your EasyGreen® contribution is used to purchase renewable energy certificates (RECs). Each REC is a megawatt hour of electricity produced from nationally accredited renewable energy sources. Unlike the traditional ways of generating power, accredited renewable energy sources emit little or no greenhouse gases into our atmosphere. Choosing EasyGreen supports continued investment in the production of renewable energy, which is good for the environment.

Will I receive any compensation?

FAQYour businessHelp and adviceFeedback and complaintsWill I receive any compensation?

If we're not successful in acknowledging or responding to a written complaint or query within 10 and 20 business days respectively, you're able to request a Service Standard Payment.If we fall short of meeting these standards (and the matter is out of Synergy’s control) you are entitled to receive a payment of $20 on request (by cheque or by crediting your account). If this happens, you have up to 3 months from your initial complaint to apply to us for a Service Standard Payment.

How do I know my money has paid for renewable energy sources?

FAQYour homeHelp and adviceRenewable energyHow do I know my money has paid for renewable energy sources?

Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.

Synergy announces research partnership with sustainable living trial Living Labs

News & announcements, 12 Jul 2016About usNews and announcementsOpinion and insightsSynergy announces research partnership with sustainable living trial Living Labs

Synergy is excited to announce a partnership with Josh Byrne & Associates in a two year research project conducted by Curtin University and CRC for Low Carbon Living called “Living Labs.” The research project will focus on ten Perth suburban households who have been challenged to reduce their environmental footprint in some way, be it with solar panels on the roof, water tanks collecting rain or low energy lighting and appliances.

Energy savings for the long weekend

News & announcements, 21 Apr 2016About usNews and announcementsOpinion and insightsEnergy savings for the long weekend

The long weekend is here, and many Australians are likely about to jaunt off on a quick break to make the most of the extended time off. A study from Roy Morgan Research back in 2014 found that April is a popular choice for holidays, as it coincides with the school holidays and comes at a time when the weather is still quite nice - although winter is just around the corner.

Synergy offers Western Australian's more options with new solar product

News & announcements, 28 May 2016About usNews and announcementsMedia releasesSynergy offers Western Australian's more options with new solar product

People thinking about installing solar photovoltaic (PV) systems now have more choice with Western Australia’s leading energy provider, Synergy, entering the market with its new product offering, SolarReturn.

2017 World Renewable Energy Congress

News & announcements, 9 Feb 2017About usNews and announcementsOpinion and insights2017 World Renewable Energy Congress

Synergy was excited to have the opportunity to sponsor and participate in the 16th World Renewable Energy Congress (WREC), hosted by Murdoch University in Perth this week. Featuring an impressive international guest list of academics and industry experts, the conference explored technologies, global and local trends, policies, opportunities and barriers associated with its theme, “Transition Towards 100% Renewable Energy”.

4 costly mistakes businesses should avoid when using solar

News & announcements, 28 Oct 2016About usNews and announcementsSolarFacts4 costly mistakes businesses should avoid when using solar

You've likely heard about the benefits of solar power; the energy source that means you can generate your own clean power for your business. According to the Clean Energy Council, over 15,000 businesses across Australia have already installed solar to improve their bottom line As with any new technology, however, it's easy to make mistakes when using solar. Let's take a look at the top four.

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