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How much does it cost to submit a Freedom of Information request?

FAQYour businessHelp and adviceFeedback and complaintsHow much does it cost to submit a Freedom of Information request?

The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary.

Does Synergy remind me if my bill is overdue?

FAQYour businessHelp and adviceBillsDoes Synergy remind me if my bill is overdue?

If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.

What is My Account?

FAQYour homeHelp and adviceOnline supportWhat is My Account?

My Account is a secure, energy management tool that gives you more control of your energy from any device, whenever it suits.

Top 10 tips for gas safety at work

FAQYour businessHelp and adviceGasTop 10 tips for gas safety at work

Gas can play an integral part in fuelling your business from kitchens to boilers, heating and more. It’s important to check gas appliances are regularly serviced to keep your business safe and to prevent your machines and appliances from breaking down when you need them most.

Why can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?

FAQYour homeHelp and adviceSolar credits and upgradesWhy can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?

This service currently doesn't include these payment options. Automated REBS Payments was set up to make it faster and easier for you to receive your REBS credits so you could spend less time making calls and waiting for the cheque to arrive in the post.

Synergy announces research partnership with sustainable living trial Living Labs

News & announcements, 12 Jul 2016About usNews and announcementsOpinion and insightsSynergy announces research partnership with sustainable living trial Living Labs

Synergy is excited to announce a partnership with Josh Byrne & Associates in a two year research project conducted by Curtin University and CRC for Low Carbon Living called “Living Labs.” The research project will focus on ten Perth suburban households who have been challenged to reduce their environmental footprint in some way, be it with solar panels on the roof, water tanks collecting rain or low energy lighting and appliances.

2017 World Renewable Energy Congress

News & announcements, 9 Feb 2017About usNews and announcementsOpinion and insights2017 World Renewable Energy Congress

Synergy was excited to have the opportunity to sponsor and participate in the 16th World Renewable Energy Congress (WREC), hosted by Murdoch University in Perth this week. Featuring an impressive international guest list of academics and industry experts, the conference explored technologies, global and local trends, policies, opportunities and barriers associated with its theme, “Transition Towards 100% Renewable Energy”.

Energy savings for the long weekend

News & announcements, 21 Apr 2016About usNews and announcementsOpinion and insightsEnergy savings for the long weekend

The long weekend is here, and many Australians are likely about to jaunt off on a quick break to make the most of the extended time off. A study from Roy Morgan Research back in 2014 found that April is a popular choice for holidays, as it coincides with the school holidays and comes at a time when the weather is still quite nice - although winter is just around the corner.

Synergy offers Western Australian's more options with new solar product

News & announcements, 28 May 2016About usNews and announcementsMedia releasesSynergy offers Western Australian's more options with new solar product

People thinking about installing solar photovoltaic (PV) systems now have more choice with Western Australia’s leading energy provider, Synergy, entering the market with its new product offering, SolarReturn.

What to expect on installation day

News & announcements, 28 Sep 2016About usNews and announcementsSolarFactsWhat to expect on installation day

You've done the research, obtained a quote, confirmed a supplier and decided to progress with installing solar PV for the home. The next step is to book in a date for the team from Synergy to come and install the solar panels. Read on for a run down of what you can expect on installation day.

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