Skip to main content

Search

We have found 63 results for your search

Will green energy be used to power my home?

FAQYour homeHelp and adviceRenewable energyWill green energy be used to power my home?

We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.

How long will it take for Synergy to address my complaint?

FAQYour homeHelp and adviceFeedback and complaintsHow long will it take for Synergy to address my complaint?

We will work towards addressing your complaint within 20 business days. We will contact you by phone or in writing (if requested) if we need you to supply more information.If your complaint refers to issues that affect the payment of a bill by the due date, we will extend the payment deadline while your complaint is being investigated.We also undertake not to disconnect your electricity supply for non-payment of a bill where your complaint relates directly to your bill, while your complaint is being reviewed.You have a right to have a complaint considered by a senior employee within Synergy if you are not satisfied with the manner in which the complaint is being handled.

What is My Account?

FAQYour homeHelp and adviceOnline supportWhat is My Account?

My Account is a secure, energy management tool that gives you more control of your energy from any device, whenever it suits.

What happens to My Account access if I change my address?

FAQYour businessHelp and adviceOnline supportWhat happens to My Account access if I change my address?

Your My Account username and password will stay the same, but your energy account number may change when you move home or premises. To manage your energy account for your new home, all you need to do is add this account to your My Account portal. Just have a copy of the account number, log in to My Account select 'Add account'. Log in to My Account

Synergy announces research partnership with sustainable living trial Living Labs

News & announcements, 12 Jul 2016About usNews and announcementsOpinion and insightsSynergy announces research partnership with sustainable living trial Living Labs

Synergy is excited to announce a partnership with Josh Byrne & Associates in a two year research project conducted by Curtin University and CRC for Low Carbon Living called “Living Labs.” The research project will focus on ten Perth suburban households who have been challenged to reduce their environmental footprint in some way, be it with solar panels on the roof, water tanks collecting rain or low energy lighting and appliances.

Synergy offers Western Australian's more options with new solar product

News & announcements, 28 May 2016About usNews and announcementsMedia releasesSynergy offers Western Australian's more options with new solar product

People thinking about installing solar photovoltaic (PV) systems now have more choice with Western Australia’s leading energy provider, Synergy, entering the market with its new product offering, SolarReturn.

Energy savings for the long weekend

News & announcements, 21 Apr 2016About usNews and announcementsOpinion and insightsEnergy savings for the long weekend

The long weekend is here, and many Australians are likely about to jaunt off on a quick break to make the most of the extended time off. A study from Roy Morgan Research back in 2014 found that April is a popular choice for holidays, as it coincides with the school holidays and comes at a time when the weather is still quite nice - although winter is just around the corner.

4 costly mistakes businesses should avoid when using solar

News & announcements, 28 Oct 2016About usNews and announcementsSolarFacts4 costly mistakes businesses should avoid when using solar

You've likely heard about the benefits of solar power; the energy source that means you can generate your own clean power for your business. According to the Clean Energy Council, over 15,000 businesses across Australia have already installed solar to improve their bottom line As with any new technology, however, it's easy to make mistakes when using solar. Let's take a look at the top four.

Is solar right for your business

News & announcements, 29 Aug 2015About usNews and announcementsSolarFactsIs solar right for your business

Solar may be a viable option for businesses, with many making the switch to solar to reduce energy bills and to be more energy efficient.

Four costly mistakes to avoid when using solar

News & announcements, 11 Apr 2016About usNews and announcementsSolarFactsFour costly mistakes to avoid when using solar

You've likely heard about the benefits of solar power; the energy source that means you can generate your own clean power at home throughout the day. As with any popular new movement or trend, however, it's easy to make mistakes when using solar. Let's take a look at the top four.

64 results found items per page 10 20 50