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Why is my bill so high?

FAQYour businessHelp and adviceBillsWhy is my bill so high?

Does your business bill seem higher than normal? Electricity usage can be affected by a range of factors. Here are some things to keep in mind when reviewing power use in your company.

How to send us a picture of your switchboard

FAQYour homeHelp and adviceSolarReturn and batteryHow to send us a picture of your switchboard

If you're getting a SolarReturn system installed by us, we'll need you to send a clear picture of your switchboard (sometimes called a fusebox) to us. This is to make sure that the installation goes as smoothly as possible on the day we install your system. It's generally easiest to snap a picture using your mobile phone camera, and email this to us at SolarReturn@synergy.net.au

How is the REBS rate calculated?

FAQYour homeHelp and adviceSolar credits and upgradesHow is the REBS rate calculated?

The rate Synergy pays customers who export excess energy back in to the grid is independently reviewed and approved by the State Government's Coordinator of Energy.

What happens if my new home has solar installed?

FAQYour homeHelp and adviceSolar credits and upgradesWhat happens if my new home has solar installed?

Congratulations, you'll be able to take advantage of cheaper energy bills.   Depending on the size of the system - you may be eligible for the Renewable Energy Buyback Scheme (REBS) which means you can earn some extra cash just for exporting excess energy back in to the grid.     Call us on 13 13 53 or submit an enquiry to find out more.  

How do I organise a meter for my building site?

FAQYour businessHelp and adviceBuildingHow do I organise a meter for my building site?

Building is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start.

Why do I need to pay for my SolarReturn system on or before installation?

FAQYour homeHelp and adviceSolarReturn and batteryWhy do I need to pay for my SolarReturn system on or before installation?

We want to make solar simple. Paying your system directly up front means that we won’t need to perform credit checks and means a single, simple invoice for you to worry about.

How much could I be saving on electricity with solar?

FAQYour homeHelp and adviceSolarReturn and batteryHow much could I be saving on electricity with solar?

To understand some of the financial benefits of going solar, try our handy solar savings calculator. It can provide a general estimate of how much you could save, along with other valuable information like the estimated payback period of your system and how much energy your solar power system could generate. Request a quote for a Synergy SolarReturn system and we’ll be able to help you understand how much you could save in your specific situation. Learn more about SolarReturn

How do I register for My Account?

FAQYour homeHelp and adviceOnline supportHow do I register for My Account?

It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account

Can I add my partners’ concession card to my account?

FAQYour homeHelp and adviceConcessionsCan I add my partners’ concession card to my account?

Yes, as long as you meet the eligibility requirements you and your partner has been registered as an authorised representative on your account. The easiest way to apply for a concession is via My Account. Just have the concession card details handy. Register for My Account

Changing your contact details?

FAQYour homeHelp and adviceMoving homeChanging your contact details?

If you've recently changed your details, you can conveniently update them online, via My Account. If you haven't already, register for My Account, it only takes 5 minutes.

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