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How do I cancel my Direct Debit?

FAQYour homeHelp and advicePaymentsHow do I cancel my Direct Debit?

The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due.

What is a payment extension?

FAQYour homeHelp and adviceBillsWhat is a payment extension?

A payment extension just gives you a little more time to pay your bill before your next bill payment is due. All you need is a copy of your bill details handy to apply.   Once your payment extension is granted, Synergy will not charge a late payment fee if you pay your bill by the new extended due date, However, if you don't pay your bill by the new extended due date, a late payment fee will be charged (and added to your next bill).    Apply for a payment extension

What is Renewable Energy Buyback Scheme (REBS)?

FAQYour homeHelp and adviceSolar credits and upgradesWhat is Renewable Energy Buyback Scheme (REBS)?

REBS gives eligible customers the chance to earn money just for exporting any excess solar back in to the grid. Any money earned will be displayed as a credit on your next bill.

Can I cancel Paperless at any time?

FAQYour businessHelp and adviceBillsCan I cancel Paperless at any time?

Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Log in to My Account

What fees and charges apply to gas connections?

FAQYour businessHelp and adviceGasWhat fees and charges apply to gas connections?

Please consider the following standard fees and charges that may apply with our gas products: Fees & charges  Price inc. GST  Meter testing fee. This fee is refunded if the meter is found to be faulty  $ 192.53 Rejected payment/dishonour fee (payment made at Australia Post)  $ 24.20 Gas reconnection fee  $ 21.51 Special meter reading fee   $ 16.63 Overdue account notice fee   $ 5.00 Cheque dishonour fee   $ 15.95 Direct debit dishonour fee   $ 15.95 Rejected payment/dishonour fee payment made at Australia Post  $ 27.50 Credit/debit card transaction fee - American Express   0.4708 % Credit/debit card transaction fee - Visa/Mastercard   0.4708 % We're here to help you find the best fit for your businesses - call us on 1800 730 265.

Top 10 tips for gas safety at work

FAQYour businessHelp and adviceGasTop 10 tips for gas safety at work

Gas can play an integral part in fuelling your business from kitchens to boilers, heating and more. It’s important to check gas appliances are regularly serviced to keep your business safe and to prevent your machines and appliances from breaking down when you need them most.

Does Synergy remind me if my bill is overdue?

FAQYour businessHelp and adviceBillsDoes Synergy remind me if my bill is overdue?

If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.

How do I read my electricity meter?

FAQYour homeHelp and adviceElectricityHow do I read my electricity meter?

It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs.

Am I eligible for REBS?

FAQYour homeHelp and adviceSolar credits and upgradesAm I eligible for REBS?

REBS is available to residential customers, non-profit organisations and educational institutions that have a small solar system between 500 watts and 5kW.

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