The regulated tariffs are reviewed each year by the State Government and the price increases reflect the rising costs to generate and transport electricity, as well as the ongoing costs to maintain the electricity grid.
At Synergy, we do our best to minimise the costs we can control and are always working on efficiencies to supply cleaner and more sustainable energy for our customers.
We know that times are tough for many Western Australians, which is why Synergy has a range of support services available to help customers manage their energy usage and pay their bills.
For eligible customers, there are also concessions and State Government rebates available.
On 11 May 2023, the State Government announced that the DEBS buyback rate will change. The new buyback rates are:
- Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;
- Electricity net exported at all other times will earn 2.25c/kWh.
These new DEBS buyback rates will be effective 1 July 2023.
Residential price changes
View the residential tariff changes from 1 July 2023 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.
Tariff |
2022 Price inc. GST | 2023 Price inc. GST |
|---|---|---|
| Home Plan (A1) | ||
| Supply charge | 107.7685 cents per day | 110.46 cents per day |
| Supply charge: additional homes^ | 42.8467 cents per day | 43.9179 cents per day |
| Electricity charge | 30.0605 cents per unit |
30.812 cents per unit |
| Smart Home Plan | ||
|---|---|---|
| Supply charge | 107.7685 cents per day |
110.46 cents per day |
| Everyday Off-peak electricity charge | 15.7486 cents per unit | 16.1423 cents per unit |
| Weekend shoulder electricity charge | 29.9402 cents per unit | 30.6887 cents per unit |
| Weekday shoulder electricity charge | 29.9402 cents per unit | 30.6887 cents per unit |
| Peak electricity charge | 57.1677 cents per unit | 58.5969 cents per unit |
| EV Add on | ||
|---|---|---|
| Everyday Super Off Peak electricity charge | 8 cents per unit |
8.2 cents per unit |
| Everyday Peak electricity charge | 50 cents per unit | 51.25 cents per unit |
| Everyday Off Peak | 22 cents per unit | 22.55 cents per unit |
| Supply Charge |
120 cents per day | 123 cents per day |
| EV Add on electricity charge |
18 cents per unit |
18.45 cents per unit |
|
Community Energy |
||
| Electricity charge - first 10 units | 0 cents per unit | 0 cents per unit |
| Electricity charge - over 10 units | 30.0605 cents per unit |
30.812 cents per unit |
| Everyday Peak electricity charge | 30.0605 cents per unit |
30.812 cents per unit |
| Supply Charge | 180 cents per day |
184.5 cents per day |
|
Midday Saver |
||
| Everyday Super Off Peak electricity charge |
8 cents per unit | 8.2 cents per unit |
| Everyday Peak electricity charge |
50 cents per unit | 51.25 cents per unit |
| Everyday Off Peak electricity charge |
22 cents per unit |
22.55 cents per unit |
| Supply Charge |
120 cents per day |
123 cents per day |
Home Business Plan (K1) |
||
|---|---|---|
| Supply charge | 190.1702 cents per day | 194.92 cents per day |
| Electricity charge - first 20 units per day | 31.4035 cents per unit | 32.1886 cents per unit |
| Electricity charge - next 20 - 1,650 units per day | 29.5937 cents per unit | 30.3335 cents per unit |
| Electricity charge - more than 1,650 units per day | 33.3658 cents per unit | 34.1999 cents per unit |
|
Green Product Contribution (these charges are additional to the standard electricity price) |
||
| EasyGreen electricity charge | 5.4648 cents per unit | 5.9598 cents per unit |
| NaturalPower electricity charge | 5.4648 cents per unit | 5.9598 cents per unit |
| EarthFriendly electricity charge | 0.6459 cents per unit | 0.4886 cents per unit |
Electricity plans no longer offered
| SmartPower (SM1) | ||
|---|---|---|
| Supply charge | 107.7685 cents per day | 110.46 cents per day |
| Supply charge: additional homes | 42.8467 cents per day | 43.9179 cents per day |
|
Electricity charge - Peak Weekdays: 11am to 5pm (summer)Weekdays: 7am to 11am (winter) Weekdays: 5pm to 9pm (winter) |
60.607 cents per unit | 62.1221 cents per unit |
|
Electricity charge - Weekday Shoulder Weekdays: 11am to 5pm (winter)Weekdays: 7am to 11am (summer) Weekdays: 5pm to 9pm (summer) |
30.257 cents per unit | 31.0134 cents per unit |
|
Electricity charge - Weekend Shoulder Weekend: 7am to 9pm |
25.0735 cents per unit | 25.7003 cents per unit |
|
Electricity charge - Off peak Every day 9pm to 7am |
15.7486 cents per unit |
16.1423 cents per unit |
| Powershift (PS1) | ||
|---|---|---|
| Supply charge | 107.7685 cents per day | 110.46 cents per day |
| Supply charge: additional homes | 42.8467 cents per day | 43.9179 cents per day |
|
Electricity charge - Peak Weekdays: 7am to 2pm, 8pm to 10pmWeekends: 7am to 10pm |
28.3918 cents per unit | 29.1016 cents per unit |
|
Electricity charge - Off peak All days 10pm to 7am |
14.4914 cents per unit | 14.8537 cents per unit |
|
Electricity charge - Super peak Weekdays 2pm to 8pm |
52.6521 cents per unit | 53.9684 cents per unit |
| Hot Water Plan (B1) | ||
|---|---|---|
| Supply charge | 22.7053 cents per day | 23.2729 cents per day |
| Supply charge - additional homes^ | 22.7053 cents per day | 23.2729 cents per day |
| Electricity charge | 12.5433 cents per unit | 12.8569 cents per unit |
| EV Home Plan | ||
|---|---|---|
| Supply charge | 107.7685 cents per day |
110.46 cents per day |
| Standard home electricity charge | 30.0605 cents per unit | 30.812 cents per unit |
| Everyday EV off peak electricity charge (more than 10 units per month) | 20.9767 cents per unit | 21.5012 cents per unit |
Business price changes
View the business tariff changes from 1 July 2023 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.
Tariff |
2022 Price inc. GST | 2023 Price inc. GST |
|---|---|---|
Synergy Business Plan Fifty (L3) Tariff |
||
| Supply charge | 184.8834 cents per day | 177.97 cents per day |
| Electricity charge - First 1,650 units per day | 37.5529 cents per unit | 36.1484 cents per unit |
| Electricity charge - More than 1,650 units per day | 31.8648 cents per unit | 30.6731 cents per unit |
Synergy Business Time of Use (R3) Tariff |
||
| Supply charge | 366.343 cents per day | 362.2 cents per day |
| Electricity charge - Peak (8am - 10pm) | 53.4368 cents per unit | 52.833 cents per unit |
| Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) | 16.0525 cents per unit | 15.8711 cents per unit |
Synergy Business Plan (L1) tariff |
||
| Supply charge | 192.3907 cents per day | 197.2 cents per day |
| Electricity charge - First 1,650 units per day | 29.9391 cents per unit | 30.6876 cents per unit |
| Electricity charge - More than 1,650 units per day | 33.7553 cents per unit | 34.5992 cents per unit |
Synergy Business Time of Use (R1) tariff |
||
| Supply charge | 359.7545 cents per day | 368.74 cents per day |
| Electricity charge - Peak (8am- 10pm) | 39.0178 cents per unit | 39.9932 cents per unit |
| Electricity charge - Off peak (10pm - 8am weekdays and all weekend- ex. public holidays) | 11.7053 cents per unit | 11.9979 cents per unit |
Synergy Charity Accommodation Plan (D1) tariff |
||
| Supply charge - cents per day first 5 beds | 102.5718 cents per day | 105.13 cents per day |
| Supply charge - cents per day for each additional 5 beds | 38.0284 cents per day | 38.9791 cents per day |
| Electricity charge - cents per unit | 26.0605 cents per day | 26.712 cents per day |
Synergy Community Service Plan (C1) tariff |
||
| Supply charge | 103.9965 cents per day | 106.6 cents per day |
| Electricity charge - First 20 units per day | 24.2961 cents per unit | 24.9035 cents per unit |
| Electricity charge - Next 20 - 1,650 units per day | 25.9223 cents per unit | 26.5704 cents per unit |
| Electricity charge - More than 1,650 units per day | 24.7261 cents per unit | 25.3443 cents per unit |
Home Business Plan (K1) |
||
| Supply charge | 190.1702 cents per day | 194.92 cents per day |
| Electricity charge - First 20 units per day | 31.4035 cents per unit | 32.1886 cents per unit |
| Electricity charge - Next 20 - 1,650 units per day | 29.5937 cents per unit | 30.3335 cents per unit |
| Electricity charge - More than 1,650 units per day | 33.3658 cents per unit | 34.1999 cents per unit |
Out of contract (Anytime) |
||
| Supply charge | 184.8834 cents per day | 177.97 cents per day |
| Electricity charge - First 1,650 units per day | 37.5529 cents per unit | 36.1484 cents per unit |
| Electricity charge - More than 1,650 units per day | 31.8648 cents per unit | 30.6731 cents per unit |
Synergy Mid-west/South-west Non-residential Gas Supply tariff |
||
| Supply charge | 20.3100 cents per day | 21.7300 cents per day |
| Gas charge - First 100 units per day | 14.6800 cents per unit | 15.7100 cents per unit |
| Gas charge - Over 100 Units per day | 11.7700 cents per unit | 12.5900 cents per unit |
Standard fees and charges changes
If you're moving to a new house, need a new connection or you’re changing your meter, there are some changes to our standard fees and charges related to managing your account.
| Fees & charges | 2022 Price inc. GST | 2023 Price inc. GST |
|---|---|---|
| Account establishment fee (residential and business) | $35.40 | $30.95 |
| Reconnection fee | $31.10 | $31.10 |
| Demolition fee | $518.10 | $518.10 |
| Meter reprogram fee | $96.50 |
$101.30 |
| Meter testing fee (refunded if meter is faulty) | $336.15 | $340.40 |
| Overdue account notice fee (GST doesn't apply) | $6.15 | $6.15 |
| Rejected payment/dishonour fee (payment made at Australia Post) | $29.00 | $29.00 |
| Removal of a temporary supply fee | $518.10 | $518.10 |
| Distributed Energy Buyback Scheme administration fee | $21.90 | $14.45 |
| Special meter reading fee | $27.90 | $27.90 |
| Meter upgrade fee | $96.50 | $101.30 |
| Credit/debit card transaction fee - American Express | 0.84% | 0.84% |
| Credit card transaction fee - Mastercard | 0.77% | 0.77% |
| Debit card transaction fee - Mastercard | 0.43% | 0.43% |
| Credit card transaction fee - Visa | 0.90% | 0.90% |
| Debit card transaction fee - Visa | 0.39% | 0.39% |
| Cheque dishonour fee | $2.55 | $2.60 |
| Direct debit dishonour fee | $2.55 | $2.60 |
| Paper based bill fee | $1.20 | $1.30 |
| Over the counter transaction fee | $2.10 | $2.10 |
| Urgent Reconnection Fee | $189.00 | $193.80 |
| Meter reconfiguration fee - remote |
$35.00 | $39.90 |
| Special meter reading fee - remote |
$17.60 | $15.80 |
| Disconnection of overhead house/premise service leads |
$194.00 | $194.00 |
We're here to help you manage these changes
We're always working to support our customers, whatever circumstances they are in. To do this, we work closely with many organisations and consumer representatives from social services and the Energy Ombudsman, to financial and legal service providers.
Sometimes you might need a little extra time to pay your bill, or a payment arrangement to help you budget for unforeseen circumstances like chronic illness, loss of income or other personal reasons.
We also offer additional support to eligible customers through our Keeping Connected Program, and assist eligible customers with application for State Government's Hardship Utility Grant Scheme (HUGS). If you need help to get on top of your Synergy bill, please let us know. We're here to help you find the solution you need.
To find out more follow the links below.
Check if you're eligible for hardship assistance
If you’re having difficulties paying your bill on time, it’s better to let us know. We have solutions to help make paying easier.
Learn moreCheck if you're eligible for any concessions
If you hold a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.
Learn moreReduce your bill
Discover how your major appliances impact your bill and how to make small changes for big results through our energy tool.
See if you could saveHere are WA’s most popular energy saving tips
Improving your energy efficiency doesn’t have to be difficult. It just takes one simple tip, and once you’ve done that, you can move on to another.
Learn more
