Concessions & rebates

On behalf of the State Government, Synergy administers concessions which entitle eligible customers, holding a valid concession card, to a rebate on their electricity account. The purpose of State Government rebates are to help off-set the amount a customer pays on their electricity bill to ease the cost of living pressures.

What rebates are available?

Anyone living at a residential premise can claim a rebate if they hold a Centrelink, DVA or WA Seniors Card. The card holder does not need to be the account holder provided that the premise is their primary residence. Please refer to the Concessions & rebates - Terms & Conditions*.

Account Establishment Fee Rebate

This covers the cost of establishing a new residential electricity account for eligible customers.

To qualify for the Account Establishment Fee Waiver you will need to hold:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veteran Affairs Gold Card (War Widow, Dependent, Totally and Permanently Incapacitated)

Dependent Child Rebate

The Dependent Child Rebate provides assistance to help eligible concession card holders with dependent children meet energy consumption costs. The rebate is calculated daily, according to the number of dependent children listed on your concession card and is applied by reducing the amount owing on your electricity account. The rebate cannot result in your bill being in credit.

To qualify for the Dependent Child Rebate you will need to hold one of the cards listed below, with at least one dependent child listed:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veteran Affairs Gold Card (War Widow, Dependent, Totally and Permanently Incapacitated)

Air-Conditioning Rebate

This rebate, equivalent to the cost of 200 kWh of electricity per applicable month (see table below for applicable months), subsidises the cost of operating an air conditioner for eligible households in areas of high heat discomfort.

To qualify for the Air-Conditioning Rebate you will need to:

  • Live in a location listed on the list of Eligible Air-Conditioning Rebate Towns (list also indicates periods that the rebate will apply)
  • Be on a residential tariff (A1 / SM1 / PS1)
  • Own an air conditioner (customers must notify us of any changes so that we can expire their rebate). Customers with an eligible concession card but no air conditioner will still be entitled to the Cost of Living Assistance payment)
  • The account holder, or a permanent resident at the premises.
  • Hold a valid WA Senior's Card with either a Centrelink Pensioner Concession Card or Commonwealth Seniors Card OR qualify for a dependent child rebate.

You are also eligible if you are a permanent resident of caravan park and operate an air conditioner in your caravan or park home. You must also be a permanent caravan park resident as indicated in a lease agreement or have been a resident for a minimum of three months. To apply for this rebate, please download and complete the Energy Subsidy Application Form for Caravan Park Residents.

Cost of Living Assistance Payment

The State Government Cost of Living Assistance (CoLA) payment assists residential electricity customers. A payment of $208 per annum will be divided into daily amounts and credited to your Synergy bill. To qualify for the Cost of Living Assistance Payment you will need to hold one of the cards listed below:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veteran Affairs Gold Card (War Widow, Dependent, Totally and Permanently Incapacitated)
  • WA Seniors Card 

Permanent caravan park residents with one of these cards may also apply. To apply for this payment download and complete the Energy Subsidy Application Form for Permanent Caravan Park Residents

Please refer to the Cost of Living Assistance Payment FAQs or to the Cost of Living Fact Sheet for more information.

Life Support Equipment Electricity Subsidy

This is a WA government subsidy, for patients who use heart pumps, high-capacity oxygen concentrators or peritoneal dialysis machines at home. In some cases the subsidy is available retrospectively from 1 January 2005.

If you or someone living at your premises relies on life support equipment that runs on electricity, you must provide us with a letter from a qualified medical practitioner qualifying your life support requirements. Or simply complete and return an Application for life support identification form signed by your doctor. For more information on this subsidy, please refer to our Life Support page.

Thermoregulatory Dysfunction Energy Subsidy

This government subsidy may apply to you or your dependents if you’re financially disadvantaged and have medical advice that you need heating and/or cooling to control the temperature in your home.

For more details and application forms, visit the Office of State Revenue website.

How can I apply for a rebate?

Simply call us on 13 13 53 and we will take your application over the phone, or you can register for My Account where you can apply for eligible concessions online.

Ensuring my concession card is still valid

  • Synergy regularly carry out a validation of the details supplied by customers and recorded from valid, eligible concession cards with Centrelink, Department of Veterans’ Affairs and the Western Australian Office of Seniors Interests and Volunteering. The validation of records will allow rebates to be continued on your account. If any of your details do change you are requested to inform Synergy.
  • Centrelink, Department of Veterans’ Affairs and the Western Australian Office of Seniors Interests and Volunteering do not provide Synergy with details of any changes to the card registered, or any other details that have not been obtained from valid concession cards.
  • The address on the valid, eligible concession card must match the details on the Synergy electricity account. If your address details are no longer valid, a message on your bill will advise you that your rebate has been expired. This change will be effective from the next bill.
  • If your card expires or is no longer eligible for a rebate, a message on your bill will advise you that your rebate has been expired. This change will be effective from the next bill.
  • If your number of dependent children changes, Synergy will update the number of dependent children and the change will be effective from your next bill onwards.

Where can I go for further information?

If you’d like more information, or find out if there are any other rebates available to you, please contact us or visit ConcessionsWA.

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