Need help with your bill?

We understand it can be stressful when bills start piling up due to a change in income, illness or other personal matters. If you’re experiencing financial hardship don't worry you're not alone, whatever your situation, please get in touch. 

So what is financial hardship? It’s when you’re willing to pay your bills but do not have the money to do so. Some of the ways we can help include giving you some extra time to pay, or creating a payment plan.

 

Need more time to pay your bill?

If you're on holidays or just a little short this month - apply for a one off payment extension.

Apply now

Struggling to pay your bill?

Set up an arrangement so you can pay off what's owing by regular instalments.

Set up an arrangement

Hints & tips to help reduce your next bill

Take back control of your energy usage. One of the quickest and easiest ways to save up to $150 a year is by switching off appliances instead of leaving them on standby.

Standby power can account for more than 10%* of household electricity use.

Today Tonight - energy tips

Understand your usage (how much energy you consume around the home)

$266 is the average WA energy bill**. How do you compare?  Use our Energy Tools to review, compare and break down your bill.

 

Reduce your bill

Discover how your major appliances impact your bill and how to make small changes for big results.

See if you can save

Compare your bill

Find out how you compare to the households around you.

Compare now

Break down your bill

Find out what elements make up your bill.

Learn more

Are you eligible for a concession?

WA Government Energy Assistance Program

Replaced the Cost of Living Allowance (CoLA) & supports eligible concession card holders by paying $300 of their energy bill each year.

Dependent Child Rebate

Supports eligible customers who have dependent children by reducing the amount owing on their energy bill.

Hardship Utility Grant Scheme (HUGS)

Supports Western Australians who are struggling through financial hardship and are unable to pay their utility bills.

Extra help is available

Financial Councillor

Financial Counsellor

A financial counsellor can help you if you're in financial difficulty and the financial counsellors of Australia are free, confidential and independent.

keeping connected

Our Keeping Connected Program

Financial hardship can happen to anyone, we want to help you get back in control of your bills.

Synergy’s Financial Hardship Policy

Learn more about Synergy’s Financial Hardship Policy. Available as a printable PDF.  

Download Policy
hardship policy

Need Help?

More help & advice

* Source: https://www.energy.gov.au/household-guides/reduce-energy-bills 

** Approximate only. Based on the average consumption of a residential customer who has completed the My Account household profile – calculated on an A1 tariff. Individual customer proportions will vary. Does not include solar. 

 

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