We understand it can be stressful when bills start piling up due to a change in income, illness or other personal matters. If you’re experiencing financial hardship don't worry you're not alone, whatever your situation, please get in touch.
So what is financial hardship? It’s when you’re willing to pay your bills but do not have the money to do so. Some of the ways we can help include giving you some extra time to pay, or creating a payment plan.
Need more time to pay your bill?
If you're on holidays or just a little short this month - apply for a one off payment extension.
Apply nowStruggling to pay your bill?
Set up an arrangement so you can pay off what's owing by regular instalments.
Set up an arrangementUnderstand your usage (how much energy you consume around the home)
Reduce your bill
Discover how your major appliances impact your bill and how to make small changes for big results.
See if you can saveAre you eligible for a concession?
Extra help is available
Synergy’s Financial Hardship Policy
Learn more about Synergy’s Financial Hardship Policy. Available as a printable PDF.
Download Policy