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What will my bill now look like with solar?

The good news about solar is that it can make a big difference to the size of your energy bill. This handy guide will help explain what this looks like on your bill.

Where can I find my account details

Your account number is the 8-12 digit number you'll see first - located top left of the bill.

Just below this you'll find the name and address details of the business account holder (who’s responsible for paying the bills). You’ll need these details handy when registering for My Account.

You’ll need these details handy to manage your account online or when talking to one of our friendly colleagues over the phone.

Understanding your solar bill account number
           


Understanding your solar bill account summary

How much money do I owe?

Account summary
In this part of your bill we list the total amount of your previous bill, followed by payments and adjustments.

This figure is the amount that you have paid off your previous bill, plus any fees or charges (if applicable).

Next we’ll show any overdue amounts if you have any, and finally, your current charges.



How much energy am I using?

Supply period
These are the number of days that this bill covers. So you are paying for the energy you have used between the dates shown.

Usage comparisons
Here you can see how your usage compares to your last bill, as well as the same time last year if the data is available.

You’ll find more in-depth data in My Account, but this is a good way to keep an eye on your usage.

Understanding your solar bill supply period




Understanding your solar bill payment number

What information do I need to pay bill?

Payment Number
This is all the info you need, along with your credit/debit card details when conveniently paying your bill online.

If you pay your bill via BPAY, you'll need this number along with Synergy's biller code.

   

On the back...

Where do I find my meter reading details?

You'll find this information, along with your meter number, printed at the top, on the back of the bill

Reading type
This indicates if the meter reading is an actual reading (read by Western Power), a substitute reading, a final reading (if you're moving out) or an estimate reading if Western Power was unable to access your meter.

Current reading
This details the most current meter reading taken to measure the energy usage at the supply address. This is done by a meter reader from Western Power, self reader (customer) or estimated.

The previous meter reading is deducted from this reading to calculate how many units (KWh) were used during the supply period ('Equals total units used').

Time of use
If you pay different rates at different times of the day, this information will show you how many units were consumed during the peak and off-peak time bands so you can see how your total usage costs are calculated.

Understanding your solar bill meter reading


Understanding your solar bill REBS

Where do I find my solar credits?

Any solar credits you've earned for exporting back to the grid will be listed within the Current Account Details section.

Renewable Energy Buyback Scheme (REBS)
This lists the number of units you've exported back to the grid and calculates how much money we owe you.

Net Feed-In Tariff
This details the most current meter reading taken to measure the energy usage at the supply address. This is done by a meter reader from Western Power, self reader (customer) or estimated.

The previous meter reading is deducted from this reading to calculate how many units (KWh) were used during the supply period ('Equals total units used').

Time of use
If you pay different rates at different times of the day, this information will show you how many units were consumed during the peak and off-peak time bands so you can see how your total usage costs are calculated.



Is there a detailed summary of all my charges and deductions?

Current account details is where you'll find what makes up the cost of your bill including:

  • Tariff: This determines how much you pay for each unit consumed
  • Supply charges: The cost of maintaining the infrastructure that delivers electricity to your supply address
  • Fees & charges: Any applicable late fees, administration charges or credits will be details here.
Understanding your solar bill charges