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Estimated and adjusted bills - December 2021 to July 2022

Your Synergy bill is calculated using meter data we receive from Western Power, the network operator, about your electricity use. If you've recently received an estimated bill between December 2021 to July 2022, it may have been due to the fact that Western Power was not able to attend your property to read your meter.

The amount of your estimated bill is based on a number of factors, typically including your consumption history from this time last year, or if this data isn't available, typically from the last billing period.

Many people consume more power over summer, and this year has been no exception. This means that you may have consumed more electricity in this billing period compared to the last billing period, or even this time last year. Therefore estimated bills issued during this period may under-estimate your actual electricity usage.

For customers with a solar PV system, solar credits for electricity exported to the network may not appear on estimated bills. If they do not appear on your estimated bill, any solar credits for the billing period will be applied on your next bill that is calculated using actual meter data.

When actual consumption data becomes available, you may be issued with an adjusted bill. We expect for many people, their adjusted bills may be higher than they expecting as a result of higher summer electricity usage. If you receive a high estimated or adjusted bill and you need more time to pay, please get in touch with us. We’re here to help.

You can check if your bill has been estimated by grabbing a copy of your bill. Look for the 'How much energy have you used?' chart half way down the bill - if your bill has been estimated, then the 'This bill' horizontal bar will be shaded white. 

Learn how to check if your bill is estimated