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2021 Price changes

Most popular FAQs

Will there be changes to residential electricity prices?

Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 1.75% from 1 July 2021 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2021 onwards for supply on and from this date.

The average residential electricity bill is $298* and the increase of 1.75% equates to $5.21 per bill or $31.29 per annum.

*Approximate only, based on the average consumption of a residential customer calculated using the current Home Plan (A) regulated tariff. (July 2019). Amounts will vary for each customer depending on consumption.

Has the DEBS (Distributed Energy Buyback Scheme) buyback rate changed?

Yes. On 9 September 2021, the State Government announced that the DEBS buyback rates will change.

The new rates are:

• Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;

• Electricity net exported at all other times will earn 2.75c/kWh.

These new rates will be effective 1 November 2021.

The DEBS buyback rates is reviewed each year by the State Government, just like other regulated electricity prices.

The DEBS buyback rates applies to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions.

The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system.

Would roof-top solar reduce my bill?

You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. If you’re using heavy appliances at night, your solar panels won’t help to power these and you won’t get the most out of your solar panels.

There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example:

  • Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm.
  • Keep energy usage to a minimum at night if possible.
  • Use a slow-cooker to cook dinner during the day.
  • Charge your phone, laptops and other devices during the day.
Why are these prices changing?

Electricity retail tariffs are reviewed and determined by the State Government. They review changes to the costs of providing electricity and set the retail tariffs each year. Synergy is committed to ensuring its supply costs are efficient to put downward pressure on retail prices.

In unprecedented times like these, Synergy has tried to keep its costs as low as possible, to reduce financial stress on our customers. We are committed to helping our customers to better manage their energy use and offer a range of concessions and support services to help customers stay on top of their electricity costs.

Other FAQs

When will price changes come into effect?

Changes to tariffs will take effect on 1 July 2021, subject to relevant legislation taking effect by that date. All new tariff rates are published at synergy.net.au/pricechanges The changes to the regulated electricity tariffs, fees and charges are effective from 1 July 2021.   

The DEBS buyback rates changes are effective from 1 November 2021. Prices changes are detailed at synergy.net.au/pricechanges

Why does Synergy charge a paper bill fee?

Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing.

You are exempt from the paper bill fee if you are;

Why is there an Urgent Reconnection Fee?

Synergy incurs a cost when it urgently reconnects customers who have been disconnected. This year, there will be no increase to the urgent reconnection fee for WA households. Customers who request this service and are not exempt, will be charged $213.76. This reflects the charge Synergy incurs when delivering this service.

Urgent reconnections for customers who rely on life-support equipment at their property will continue to be provided free of charge. The urgent reconnection fee will apply if the customer requests an urgent reconnection but does not provide supporting documentation within 3 months.

More details about life support equipment and how you can register as a life support customer can be found here. Knowing about your medical equipment means we can advise the network operator, Western Power, so they can prioritise restoring the power your life-support equipment depends on.

To see if you’re eligible, and find out more about the process, you can read the Customer Charter Brochure here.

Why do we now pay an over the counter fee?

There has been no increase to the over-the-counter fee of $2.10. Australia Post charges Synergy every time a customer pays their Synergy bill at Australia Post. Customers can choose to avoid the over the counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are;

Did the supply charges go up this year?

The fixed daily supply charge for the regulated residential tariff (A1) will increase by 1.75% from 1 July 2021.

How can I reduce my energy usage?

There are many ways you can save energy in your home. Small energy saving habits such as only running your washing machine with a full load, stopping your dishwasher before the energy-intensive drying cycle or switching appliances off at the wall, could make a difference to your energy costs.

To find out which appliances contribute the most to your bill and for more energy saving tips, check out our Synergy Energy Tool
How can Synergy help me manage my bill?

We know that times have been tough for many Western Australians, which is why Synergy has been working with our customers to provide support and assistance to get them back on track with their electricity bills. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need.

 For more information how Synergy is helping our customers, visit synergy.net.au/helpforyou

I’m struggling to pay my bill, can Synergy help?

If you're struggling with financial hardship, you may qualify for our Keeping Connected’ Program. With this, you will have access to a financial Case Manager who will work with you and provide a tailored assistance plan. The plan offers additional support to program participants to help manage their electricity costs.

Our Case Managers can also help you apply for the Western Australian Government’s Hardship Utility Grant Scheme if you meet the eligibility criteria.

If you have a life-threatening illness or are experiencing long-term unemployment, you may be able to request a payment extension. For more information on how we can support you, go to synergy.net.au/help

Is the NaturalPower and EasyGreen contribution changing?

Each year we review the rate you pay for your Synergy NaturalPower and Synergy EasyGreen contribution. The rate you pay for your NaturalPower and EasyGreen contribution will change effective from 1 July 2021.

The price Synergy pays for Renewable Energy Certificates (RECs) will increase from 1 July 2021. This means the price that you pay per unit of NaturalPower energy or EasyGreen energy will increase by 13.24%.

Synergy’s NaturalPower and EasyGreen represents a contribution paid by you (separate from the standard regulated retail tariff) that is used to purchase RECs from nationally-accredited GreenPower renewable energy sources, helping your household to work towards becoming carbon neutral. Renewable energy purchased by Synergy is then fed into the electricity grid, where it mixes with energy produced from non-renewable sources before being supplied to your home. For more about Synergy's green energy options, visit synergy.net.au/greenenergy

For more information about the price changes, visit synergy.net.au/pricechanges

Will my concession rebate be increased?

Yes, the State Government has announced there will be an increase to the WA Government Energy Assistance payment from $305.25 to $310.60, which is an increase of 1.75%. To find out if you are eligible for a concession, visit synergy.net.au/concessions 

New Electricity Tariff Prices

The state government recently announced changes to regulated electricity retail tariffs from 1 July 2021.

Learn more

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