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2020 Price changes

Most popular FAQs

Will there be changes to residential electricity prices?
Synergy has worked with the State Government and is happy to announce there will be no increase to the regulated A1 electricity tariff for WA households this year. However, there will be small increases to Synergy's fees and charges. For more information, you can view the full details and changes at
Has there been a change to REBS (Renewable Energy Buyback Scheme)?

The residential Renewable Energy Buyback Scheme (REBS) rate remains unchanged at 7.135 cents per kWh exported to the grid for the 2020/21 financial year.

Remember, to get the best value  from your solar panel, use the electricity you generate from your solar panels in your own home. For example, running your washing machine and pool pump during the daytime while your panels are generating.

Would roof-top solar reduce my bill?

You could see savings on your energy bill if you have solar panels installed, but how much you could save does depend on a number of factors including how you use electricity. If you’re still running a lot of heavy appliances at night, your solar power won’t help to power those appliances and you won’t be getting the most out of your solar panels.

There’s plenty of small changes you can make to the way you use energy that may help you get more out of your solar panels. For example:

  • Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm.
  • Keep energy usage to a minimum at night if possible.
  • Use a slow-cooker to cook dinner during the day.
  • Charge your phone, laptops and other devices during the day.
When will these price changes come into effect?
The changes to Synergy’s regulated electricity tariffs, fees and charges for business will take effect on 1 July 2020 and are published at


Why are these prices changing?

Electricity retail tariffs are determined by the State Government, which reviews changes in the costs of providing electricity and sets the tariffs each year. Synergy will continue to seek to put downward pressure on prices and ensure its energy supply costs are efficient.

In such unprecedented times as these, Synergy has attempted to keep energy costs as low as possible to reduce financial stress on our customers. This includes no increase to the regulated A1 electricity tariff for WA households this year along with the residential time of use products including the Smart Home Plan. Synergy is also providing more support to our customers having trouble paying their electricity bills.

We’re committed to helping Western Australians manage their energy use better, and have a wide range of concessions and support services available for vulnerable Western Australians.

To see the full list of ways that Synergy is helping customers get back on their feet visit 

Other FAQs

Will my concession or rebate be increased?

With no increases to consumption charges for the regulated A1 electricity tariff for residential customers, there will be no increase to concession rebates or the WA Government Energy Assistance Payment, which is currently $305.25 annually.

To see a list of concessions and rebates and to find out if you are eligible, visit

The State Government did however provide a one-off boost payment of $305.25 as an account credit to eligible customers who receive the Energy Assistance Payment earlier this year to support customers during COVID-19. To find out more, visit

Why does Synergy charge a paper bill fee?

Synergy incurs costs each time a paper bill is sent to a customer, and we try to keep these costs as low as possible as they are passed on to customers unless they are exempt. There has been no increase to the paper bill fee in 2020.

Currently, 46% of people who would otherwise pay the paper-based fee are exempt. All other customers can choose to avoid this fee by switching to paperless billing.

You are exempt from the paper bill fee if you are;

Why is there an Urgent Reconnection Fee?

Synergy incurs a cost when it urgently reconnects customers who have been disconnected. This year, there will be no increase in the urgent reconnection fee for WA households. Customers who request this service and are not exempt will be charged $213.76, as this reflects the charge Synergy incurs delivering this service.

Urgent reconnections will continue to be provided free of charge to customers requesting an urgent reconnection who rely on life-support equipment at their property, and can provide medical confirmation of such use, no fee will apply. The urgent reconnection fee will apply, however, if customers request an urgent reconnection but do not provide supporting documentation within 3 months.

More details about life support equipment and how you can register as a life support customer can be found here. Knowing about your medical equipment means we can advise the network operator, Western Power, so they can prioritise restoring the power your life-support equipment depends on.

To see if you’re eligible, and find out more about the process, you can read the Customer Charter Brochure here.

Why do we now charge an over the counter fee?

There has been no increase to the over-the-counter fee of $2.10. Australia Post charges Synergy each time customers pay their Synergy bills at Australia Post. Impacted customers can choose to avoid the over the counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are;

Did the supply charges go up this year?

The fixed daily supply charge for the regulated residential tariff (A1) is not increasing in 2020.

How can I reduce my energy bill?

There are many convenient ways to start saving energy in your home today. You could begin to make a difference to your bill with one small energy saving habit, such as only running your washing machine with a full load, or stopping your dishwasher before the energy-intensive drying cycle. Once you’ve implemented one habit, you can move on to another, like switching appliances off at the wall when you’re not using them.

To find out which appliances contribute most to your bill, and the simple habits you can adopt to reduce your energy use, we suggest taking a look at our Synergy Energy Tool
How can Synergy help me manage my bill?

Synergy knows that times are tough for many West Aussies right now, and with many still hurting from the financial effects of COVID-19, we’re continuing to make sure that no one gets left behind.

Together, we’ve been working with our customers to give more support and assistance to get them back on their feet. This includes a stop on all household disconnections and waiving fees for late bill payments as a result of COVID-19 hardship until 30 September 2020, providing bill payment extensions and increasing access to ongoing payment arrangements Synergy has a wide range of concessions and support services available to help our customers.

You can find more information on all the ways Synergy is helping, by visiting
I’m struggling to pay my bill, can you help?

If you are struggling with financial hardship, you may qualify for our Keeping Connected’ program and have access to one of our financial Case Managers. They will work with you to tailor assistance to your needs and can give you guidance on managing your bill, provide incentives to help you maintain agreed payment plans and offer advice on how you can reduce your electricity usage. If you have a life-threatening illness or are experiencing long-term unemployment, you may be able to participate in the ‘Power on Payment’ program.

Case Managers can also provide you with help to apply for the Western Australian Government’s Hardship Utility Grant Scheme

For more information on payment planning, concession cards, rebates and how we can support you, visit

New Electricity Tariff Prices

The state government recently announced changes to regulated electricity retail tariffs from 1 July 2020.

Learn more

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  • We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.
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