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2020 Price changes

Most popular FAQs

Will there be changes to residential electricity prices?
Synergy has worked with the State Government and is happy to announce there will be no increase to the regulated A1 electricity tariff for WA households this year. However, there will be small increases to Synergy's fees and charges. For more information, you can view the full details and changes at synergy.net.au/pricechanges
Has there been a change to REBS (Renewable Energy Buyback Scheme)?

Remember, to get the best value from your solar panels, use the electricity you generate from your solar panels in your own home. For example, running your washing machine and pool pump during the daytime while your panels are generating.

Would roof-top solar reduce my bill?

You could see savings on your energy bill if you have solar panels installed. How much you could save does depend on how you use your electricity. If you’re using a lot of heavy appliances at night, your solar panels won’t help to power these and you won’t get the most out of your solar panels.

There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example:

  • Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm.
  • Keep energy usage to a minimum at night if possible.
  • Use a slow-cooker to cook dinner during the day.
  • Charge your phone, laptops and other devices during the day.
When will these price changes come into effect?
The changes to Synergy’s regulated electricity tariffs, fees and charges for business were effective from 1 July 2020 and are published at synergy.net.au/pricechanges

 

Why are these prices changing?

Electricity retail tariffs are determined by the State Government. They review changes to the costs of providing electricity and set the retail tariffs each year. Synergy will continue to put downward pressure on prices to ensure its energy supply costs are efficient.

In unprecedented times like these, Synergy has tried to keep energy costs as low as possible, to reduce financial stress on our customers. This has included a no increase to the regulated A1 electricity tariff for WA households this year, along with the residential time of use products including our Smart Home Plan.

Synergy is committed to helping our customers to better manage their energy use, and we offer a wide range of concessions and support services to help our customers stay on top of their energy bill. 

For more information on these support services, go to synergy.net.au/helpforyou

Other FAQs

Will my concession or rebate be increased?

With no increases to consumption charges for the regulated A1 electricity tariff for residential customers, there will be no increase to concession rebates or the WA Government Energy Assistance Payment, which is currently $305.25 annually.

To see a list of concessions and rebates and to find out if you are eligible, visit synergy.net.au/concessions

The State Government did however provide a one-off boost payment of $305.25 as an account credit to eligible customers who receive the Energy Assistance Payment earlier this year to support customers during COVID-19. To find out more, visit synergy.net.au/helpforyou

Why does Synergy charge a paper bill fee?

Synergy incurs costs each time a paper bill is sent to a customer, and we try to keep these costs as low as possible as they are passed on to customers unless they are exempt. There has been no increase to the paper bill fee in 2020.

Currently, 46% of people who would otherwise pay the paper-based fee are exempt. All other customers can choose to avoid this fee by switching to paperless billing.

You are exempt from the paper bill fee if you are;

Why is there an Urgent Reconnection Fee?

Synergy incurs a cost when it urgently reconnects customers who have been disconnected. This year, there will be no increase in the urgent reconnection fee for WA households. Customers who request this service and are not exempt will be charged $213.76, as this reflects the charge Synergy incurs delivering this service.

Urgent reconnections will continue to be provided free of charge to customers requesting an urgent reconnection who rely on life-support equipment at their property, and can provide medical confirmation of such use, no fee will apply. The urgent reconnection fee will apply, however, if customers request an urgent reconnection but do not provide supporting documentation within 3 months.

More details about life support equipment and how you can register as a life support customer can be found here. Knowing about your medical equipment means we can advise the network operator, Western Power, so they can prioritise restoring the power your life-support equipment depends on.

To see if you’re eligible, and find out more about the process, you can read the Customer Charter Brochure here.

Why do we now pay an over the counter fee?

There has been no increase to the over-the-counter fee of $2.10. Australia Post charges Synergy each time customers pay their Synergy bills at Australia Post. Impacted customers can choose to avoid the over the counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are;

Did the supply charges go up this year?

The fixed daily supply charge for the regulated residential tariff (A1) is not increasing in 2020.

How can I reduce my energy bill?

There are many ways you can save energy in your home. Small energy saving habits such as only running your washing machine with a full load, stopping your dishwasher before the energy-intensive drying cycle or switching appliances off at the wall, could make a difference to your energy bill.

To find out which appliances contribute the most to your bill and for more energy saving tips, check out our Synergy Energy Tool
How can Synergy help me manage my bill?

We know that times are tough right now for many West Australians and Synergy is continuing to make sure that no one gets left behind.

We’ve been working with our customers to provide more support and assistance to get them back on track with their energy bill. This has included the $600 WA Household Electricity Credit that was applied to eligible customer's accounts from 1 November 2020. In addition to that, the WA Government's one-off Energy Assistance Payment Boost of  $305.25 was applied as a lump sum credit to eligible customer's accounts from 11th May 2020. The WA Government and Synergy also froze any planned increases to regulated electricity prices for household electricity until at least July 2021. 

For more information how Synergy is helping our customers, visit synergy.net.au/helpforyou
I’m struggling to pay my bill, can Synergy help?

If you're struggling with financial hardship, you may qualify for our Keeping Connected’ program. With this, you will have access to a financial Case Manager who will work with you and provide a tailored assistance plan. The plan will help you manage your bill, provide incentives to help you maintain agreed payment plans, and offer advice on how you can reduce your electricity usage. If you have a life-threatening illness or are experiencing long-term unemployment, you may be able to participate in the ‘Power on Payment’ program.

Our case Managers can also help you apply for the Western Australian Government’s Hardship Utility Grant Scheme

For more information on how we can support you, go to synergy.net.au/help

New Electricity Tariff Prices

The state government recently announced changes to regulated electricity retail tariffs from 1 July 2020.

Learn more

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