2018 Price changes
- Are residential and business electricity prices changing
Yes, the State Government has announced price changes to residential and business retail tariffs. Please refer to the pricing tables on our website for full details at synergy.net.au/pricechanges
- When will price changes come into effect?
Changes to tariffs will take effect on 1 July 2018, subject to relevant legislation taking effect by that date. All new tariff rates are published at synergy.net.au/pricechanges
- Why do electricity retail tariffs change?
We're always working to help our customers, whatever circumstances they are in. To do this we work closely with a large number of organisations and consumer representatives, from social services and the Energy Ombudsman, through to financial and legal service providers.
Sometimes you might just need a little extra time to pay your bill. At other times more help might be needed, like a payment plan to help you budget better or because of unforeseen circumstances like chronic illness in the family, loss of income or other reasons. If times get really tough, we offer additional support through our ‘Keeping Connected’ program. Whatever the reason, please get in touch with us, so we can help.
- How is Synergy assisting customers to manage these increases?
We’re always working to help our customers, whatever circumstances they are in. To do this we work closely with a large number of organisations and consumer representatives, from social services and the Energy Ombudsman, through to financial and legal service providers.
Sometimes you might just need a little extra time to pay your bill. At other times more help might be needed, like a payment plan to help you budget better or because of unforeseen circumstances Whatever the reason, please get in touch with us, so we can help. For more information please click here.
- Why is Synergy changing prices again?
The setting of electricity retail tariffs is determined by the State Government. These prices are reviewed each year.
- What is the impact on my Concession rebate?
The State Government has also announced there will no changes to concession rebate. To find out if you are eligible for concession rebate, visit synergy.net.au/concessions
- How does this impact on my investment in Solar on my home?
The residential Renewable Energy Buyback Scheme (REBS) rate remains unchanged at 7.135 cents per kWh. The Feed-in-Tariff (FIT) payments have also remained unchanged.
- Why have generation costs increased so much?
Currently, taxpayers like you are subsidising the WA energy infrastructure to the tune of $300 per household, per year. That’s enough money to build a new hospital every year.
Under the current system, taxpayer funds are subsidising all residential energy bills, regardless of the person’s ability to pay. The changes will mean that most residential customers will be paying more directly for our shared energy infrastructure, such as poles, wires and electrical systems.
This means that the more you manage your existing energy usage, using tools such as My Account from Synergy, the less you’ll pay on your electricity consumption charges. To find out more or register, visit synergy.net.au/myaccount
- Why has my bill increased even though I am using less and less energy?
The reforms will mean that most customers will be paying more directly for our shared energy infrastructure, such as poles, wires and other electrical network components.
- Does Synergy provide any further assistance?
Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.
For more information, visit synergy.net.au/support
- What is the ‘Keeping Connected’ Program and how do I access this?
If you are experiencing acute financial hardship and qualify for our ‘Keeping Connected’ program, you may also have access to one of our Case Managers. They will work with you to tailor assistance to your needs. They can give you guidance on managing your bill, provide incentives to help you maintain agreed payment plans and offer advice on how you can reduce your electricity usage. If you have a life threatening illness or are experiencing long-term unemployment, you may be able to participate in the Power on Payment program. Case Managers can also provide assistance with applying for the Western Australian Government’s Hardship Utility Grant Scheme.
For more information on payment planning, concession cards, rebates and how we can support you, visit www.synergy.net.au/support
- Why do we now charge an over the counter fee?
Australia Post governs a charge to Synergy each time customers pay their Synergy bills at Australia Post. From 1 July 2018, this fee will be a direct pass-through cost to customers who pay their Synergy bills over the counter at Australia Post.
Impacted customers can choose to avoid this fee by switching to Direct Debit
- Why do we now charge a paper bill fee?
The paper based bill fee is a delivery based cost. Synergy incurs a delivery cost each time an invoice is sent to a customer. From 1 September 2018, Synergy will pass through the Paper based bill fee to customers who choose to receive paper invoices.
Impacted customers can choose to avoid this fee by switching to paperless.
- If I pay more than one bill over the counter, will I be charged one Over the counter fee, or more?
Customers will be charged $2.10 for each transaction that is paid over the counter at the Australia Post.
For example, if you pay multiple Synergy bills over the counter, you’ll pay the $2.10 Over the counter fee in relation to each bill.
Similarly, if you have one Synergy bill and make multiple visits to Australia Post to pay portions of that bill, you’ll be charged $2.10 per payment towards your that bill.
New Electricity Tariff Prices
The state government recently announced changes to regulated electricity retail tariffs from 1 July 2017.
Can’t find the answer above? Get in contact, we are happy to help
For residential enquiries call 13 13 53
One of our friendly, team members will be happy to help you:
- 7am - 7pm, Monday to Friday (excluding public holidays)
- We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.
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