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How secure is My Account?

We take great care to handle your personal details using up-to-date security technology. Passwords are encrypted and stored securely.

Data is transmitted using secure 256-bit SSL encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).

When using My Account, there are a few things you can do to help protect your details:

  • Keep your username and password in safe, but separate places
  • Don’t disclose your username or password to anyone
  • Prevent other people seeing you type your username or password
  • Have an up-to-date virus scanner across all your devices