2021 price changes
Most popular FAQ's
- When will these price changes come into effect?
The changes to the regulated electricity tariffs, fees and charges are effective from 1 July 2021. Prices changes are detailed at synergy.net.au/pricechanges
- Are business electricity prices changing?
Yes. The State Government has approved price changes to regulated business tariffs effective 1 July 2021. Synergy has worked hard to keep increases to Synergy's tariffs, fees, and charges as low as possible for our business customers.
For more information, you can view the full details and changes at synergy.net.au/pricechanges
- Why do electricity business tariffs change?
Regulated electricity tariffs are reviewed and determined by the State Government. They review changes to the costs of providing electricity and set the retail tariffs each year. Synergy is committed to ensuring its supply costs are efficient to put downward pressure on retail prices.
In unprecedented times like these, Synergy has tried to keep its costs as low as possible, to reduce financial stress on our customers. We are committed to helping our customers to better manage their energy use and offer a range of concessions and support services to help customers stay on top of their electricity costs.
- Are gas prices likely to increase?
ATCO’s regulated gas distribution charges were updated in January 2021. You would have received a communication regarding this if your business was impacted. Please contact your account manager if you would like to discuss this further.
- How is Synergy assisting customers to manage these increases?
We know that times are tough at the moment, which is why Synergy is doing everything possible to reduce the financial stress on WA businesses and charities.
If your business is needing more help or support, Synergy offers services to assist you in managing your business's electricity use and costs. We can also help you with more long-term energy saving solutions, including commercial solar solutions for your business.
To see all the ways Synergy is helping businesses through this difficult time, go to synergy.net.au/Covid-19/Helping-you-in-your-business or call 13 13 54 today.
- Has there been a change to my business's solar buyback rate?
The non-residential Renewable Energy Buyback Scheme (REBS) rate remains unchanged at 7.1350 cents per kWh.
Can’t find the answer above? Get in contact, we are happy to help
For business enquiries call 13 13 54
One of our friendly, team members will be happy to help you:
- 8am - 5pm, Monday to Friday (excluding public holidays)
- We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
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