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2018 price changes

Are residential and business electricity prices changing
Yes, the State Government has announced price changes to residential and business retail tariffs. Please refer to the pricing tables on our website for full details at
When will price changes come into effect?
Changes to tariffs will take effect on 1 July 2018, subject to relevant legislation taking effect by that date. All new tariff rates are published at
Why do electricity retail tariffs change?
The State Government undertakes annual electricity retail tariff reviews to account for any changes in the components that make up the tariff rates. These include electricity generation, network access, regulatory costs as well as the costs associated with maintaining your account. The State Government makes their decision on electricity retail tariff changes based on this review.
How is Synergy assisting customers to manage these increases?

We’re always working to help our customers, whatever circumstances they are in. To do this we work closely with a large number of organisations and consumer representatives, from social services and the Energy Ombudsman, through to financial and legal service providers.

Sometimes you might just need a little extra time to pay your bill. At other times more help might be needed, like a payment plan to help you budget better or because of unforeseen circumstances Whatever the reason, please get in touch with us, so we can help. For more information please click here.

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Are network access charges changing?

The Economic Regulation Authority has confirmed there are no changes to Western Power’s network access charge price list in 2017/18. 

Are gas prices likely to increase?

ATCO Gas Australia is not increasing its network access charges. Therefore Synergy will not be making any changes at this time. 

We will keep you informed of any decisions relating to the gas network access charges, and how any changes may impact your business.


Why is Synergy changing prices again?

The setting of electricity retail tariffs is determined by the State Government.  These prices are reviewed each year.


What is the impact on my Concession rebate?

The State Government has also announced there will no changes to concession rebate. To find out if you are eligible for concession rebate, visit

How does this impact on my investment in Solar on my home or business?
The residential Renewable Energy Buyback Scheme (REBS) rate remains unchanged at 7.135 cents per kWh. The Feed-in-Tariff (FIT) payments have also remained unchanged.
Why have generation costs increased so much?

Currently, taxpayers like you are subsidising the WA energy infrastructure to the tune of $300 per household, per year. That’s enough money to build a new hospital every year. 

Under the current system, taxpayer funds are subsidising all residential energy bills, regardless of the person’s ability to pay. The changes will mean that most residential customers will be paying more directly for our shared energy infrastructure, such as poles, wires and electrical systems. 

This means that the more you manage your existing energy usage, using tools such as My Account from Synergy, the less you’ll pay on your electricity consumption charges. To find out more or register, visit



Why has my bill increased even though I am using less and less energy?

The reforms will mean that most customers will be paying more directly for our shared energy infrastructure, such as poles, wires and other electrical network components.

Does Synergy provide any further assistance?

Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.

For more information, visit

What is the ‘Keeping Connected’ Program and how do I access this?

If you are experiencing acute financial hardship and qualify for our ‘Keeping Connected’ program, you may also have access to one of our Case Managers. They will work with you to tailor assistance to your needs. They can give you guidance on managing your bill, provide incentives to help you maintain agreed payment plans and offer advice on how you can reduce your electricity usage.  If you have a life threatening illness or are experiencing long-term unemployment, you may be able to participate in the Power on Payment program.  Case Managers can also provide assistance with applying for the Western Australian Government’s Hardship Utility Grant Scheme.

For more information on payment planning, concession cards, rebates and how we can support you, visit  



Why has the supply charge changed significantly for non-contestable electricity tariffs (excluding A1 residential)?
The State Government recently announced price changes for regulated electricity tariffs. As part of these changes, the daily supply charge has increased for each non-contestable tariff (excluding A1 residential) to align with Western Power’s fixed network costs. As a result, this component has increased by a greater degree than the change in variable rates. 

This approach was applied to the A1 residential tariff from July 2017.

Due to the individual supply charge and variable rate changes, the impact will vary for each customer based on their consumption and associated tariff. For example, the R1 tariff increases by an average of 4.1% on a customer’s total bill. However the L1 tariff decreases by an average of 1.5%. 

The changes as announced by the State Government  will apply to regulated non contestable electricity tariff customers from 1 July 2018.

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Can’t find the answer above? Get in contact, we are happy to help

For business enquiries call 13 13 54

One of our friendly, team members will be happy to help you:

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
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