Just like any investment you make at your home, the installation process can take some time. Good news is, we've made the process simple and we handle everything from your initial quote to switching your new system on.
From start to finish, the installation process for your solar system or battery can take up to three months.
This depends on a number of factors including how long it takes to get council and Western Power approvals.
Here's a quick guide to the steps involved in the process.
1. Get a no commitments quote (we'll call you back within 1 business day)
You can take the first step today and request for a quote. We’ll then call you to crunch the numbers and work out a package that is best suited to your unique energy needs.
Get a quote now2. Get connected (this may take up to 30 days for approval)
Once you’ve accepted the quote, we’ll organise for any site visits to firm up design, send your application to Western Power for approval to connect to their network and make sure that your meter is compatible for SolarReturn.
3. Get installed (as fast as possible)
Following Western Power approvals we’ll tee up a convenient time for your system to be installed. If we need a deposit, we’ll send you all the details before the installation. Find out what happens on installation day.
4. Maximise your savings (every day)
As soon as your SolarReturn system is up and running, it's now time to start enjoying the savings from SolarReturn.
Tell me more about DEBS
Great news! If you're eligible, we'll also buy back any excess energy you export back to the grid.
DEBS is available to residential customers who consume not more than 50MWh/a, non-profit organisations and educational institutions that have a small renewable energy system between 500 watts and 5kW. If you're thinking about installing a battery and it has an export limit of 0kW you may also be eligible for DEBS payments. We'll let you know if you're eligible during the connection process.
FAQ
Do I need local council approval to install solar?
This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system.
Don't make these four costly mistakes when using solar
What you need to considerPurchasing solar elsewhere? We'll still take care of the connection and any eligible rebates
If you’ve bought your solar system from somewhere else, we can help you with your connection and apply for any rebates. You’ll need to apply to Synergy to get a reference number so you can then apply to Western Power to connect your system to the grid. The application process is simple, all you’ll need to have handy is a copy of a Synergy bill for the address, the system size details and the installer’s contact details. We’ll give you a reference number within one business day.
Apply to Synergy to start the processGet started here...find out how much a solar solution will cost.
Synergy no longer provides solar power systems for residential customers. If you would like to receive further information on a solar solution, enter your contact details in the below form and we will refer your details to our trusted supplier Solargain. For customer service enquiries about an existing solar system supplied by Synergy, please contact us on 1800 453 021.Find out how much a SolarReturn energy package for your home will cost...
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