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The regulated tariffs are reviewed each year by the State Government and the price increases reflect the rising costs to generate and transport electricity, as well as the ongoing costs to maintain the electricity grid.    

At Synergy, we do our best to minimise the costs we can control and are always working on efficiencies to supply cleaner and more sustainable energy for our customers.

We know that times are tough for many Western Australians, which is why Synergy has a range of support services available to help customers pay their bills. See below for more information.

For eligible customers, there are also concessions and State Government rebates available.

On 9 September 2021, the State Government announced that the DEBS buyback rate will change. The new buyback rates are:

  • Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;
  • Electricity net exported at all other times will earn 2.75c/kWh.

These new DEBS buyback rates will be effective 1 November 2021.

Home business plans

Residential price changes

View the residential tariff changes from 1 July 2021 below. If you're unsure of what tariff you're on, grab a copy of your electricity bill. On the back you'll find the tariff listed at the top under 'usage calculations' and in the 'current account details' section. Our FAQs are here if you have any other queries.

Tariff

2020 Price inc. GST 2021 Price inc. GST
Home Plan (A1)
Supply charge 103.3263 cents per day  105.1400 cents per day 
Supply charge: additional homes^ 41.0828 cents per day 41.8017 cents per day
Electricity charge 28.8229 cents per unit
29.3273 cents per unit
Smart Home Plan
Supply charge 103.3263 cents per day 

105.1400 cents per day 

Everyday Off-peak electricity charge 15.1002 cents per unit 15.3645 cents per unit
Weekend shoulder electricity charge 28.7076 cents per unit 29.2100 cents per unit
Weekday shoulder electricity charge 28.7076 cents per unit 29.2100 cents per unit
Peak electricity charge 54.8142 cents per unit 55.7734 cents per unit
EV Home Plan
Supply charge 103.3263 cents per day 

105.1400 cents per day 

Standard home electricity charge 28.8229 cents per unit 29.3273 cents per unit
Everyday EV off peak electricity charge (more than 10 units per month) 20.1131 cents per unit 20.4651 cents per unit
Home Business Plan (K1)
Supply charge 182.3410 cents per day 185.5319 cents per day
Electricity charge - first 20 units per day 30.1107 cents per unit 30.6376 cents per unit
Electricity charge - next 20 - 1,650 units per day 28.3753 cents per unit 28.8719 cents per unit
Electricity charge - more than 1,650 units per day 31.9921 cents per unit  32.5520 cents per unit

Green Product Contribution 

(these charges are additional to the standard electricity price)

   
EasyGreen electricity charge 3.4383 cents per unit 3.8937 cents per unit
NaturalPower electricity charge 3.4383 cents per unit 3.8937 cents per unit
EarthFriendly electricity charge 0.6933 cents per unit 0.6679 cents per unit

 

 Electricity plans no longer offered

SmartPower (SM1)
Supply charge 103.3263 cents per day 105.1400 cents per day
Supply charge: additional homes 41.0828 cents per day 41.8017 cents per day

Electricity charge - Peak

Weekdays: 11am to 5pm (summer)
Weekdays: 7am to 11am (winter)
Weekdays: 5pm to 9pm (winter)
58.1118 cents per unit 59.1287 cents per unit

Electricity charge - Weekday Shoulder

Weekdays: 11am to 5pm (winter)
Weekdays: 7am to 11am (summer)
Weekdays: 5pm to 9pm (summer)
29.0113 cents per unit 29.5190 cents per unit

Electricity charge - Weekend Shoulder

Weekend: 7am to 9pm
24.0412 cents per unit 24.4619 cents per unit

Electricity charge - Off peak

Every day 9pm to 7am

15.1002 cents per unit

15.3645 cents per unit
Powershift (PS1)
Supply charge 103.3263 cents per day 105.1400 cents per day
 Supply charge: additional homes 41.0828 cents per day 41.8017 cents per day

Electricity charge - Peak

Weekdays: 7am to 2pm, 8pm to 10pm
Weekends: 7am to 10pm
27.2229 cents per unit 27.6993 cents per unit

Electricity charge - Off peak

All days 10pm to 7am 

13.8948 cents per unit 14.1379 cents per unit

Electricity charge - Super peak

Weekdays 2pm to 8pm

50.4844 cents per unit 51.3679 cents per unit
Hot Water Plan (B1)
Supply charge 21.7705 cents per day 22.1515 cents per day
Supply charge - additional homes^ 21.7705 cents per day   22.1515 cents per day  
Electricity charge 12.0269 cents per unit 12.2374  cents per unit

Business reporting

Business price changes

View the business tariff changes from 1 July 2021 below. If you're unsure of what tariff you're on, grab a copy of your electricity bill. On the back you'll find the tariff listed at the top under 'usage calculations' and in the 'current account details' section. Our FAQs are here if you have any other queries.

Tariff

2020 Price inc. GST 2021 Price inc. GST

Synergy Business Plan Fifty (L3) Tariff

Supply charge 197.4732 cents per day  190.6604 cents per day  
Electricity charge - First 1,650 units per day 40.1101 cents per unit 38.7263 cents per unit
Electricity charge - More than 1,650 units per day 34.0347 cents per unit 32.8605 cents per unit

Synergy Business Time of Use (R3) Tariff

Supply charge 374.2404 cents per day 370.8348 cents per day
Electricity charge - Peak (8am - 10pm) 54.5881 cents per unit 54.0913 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) 16.3983 cents per unit 16.2491 cents per unit

Synergy Business Plan (L1) tariff

   
Supply charge 184.4700 cents per day 187.6982 cents per day
Electricity charge - First 1,650 units per day 28.7065 cents per unit 29.2089 cents per unit
Electricity charge - More than 1,650 units per day 32.3656 cents per unit 32.9320 cents per unit

Synergy Business Time of Use (R1) tariff

   
Supply charge 344.9435 cents per day 350.9800 cents per day
Electricity charge - Peak (8am- 10pm) 37.4114 cents per unit 38.0661 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and all weekend- ex. public holidays) 11.2234 cents per unit 11.4198 cents per unit

Synergy Charity Accommodation Plan (D1) tariff

   
Supply charge - cents per day first 5 beds 98.3532 cents per day 100.0744 cents per day
Supply charge - cents per day for each additional 5 beds 36.4628 cents per day 37.1009 cents per day
Electricity charge - cents per unit 24.9876 cents per day 25.4249 cents per day

Synergy Community Service Plan (C1) tariff

   
Supply charge 99.7104 cents per day 101.4553 cents per day
Electricity charge - First 20 units per day 23.2958 cents per unit 23.7035 cents per unit
Electricity charge - Next 20 - 1,650 units per day 24.8550 cents per unit 25.2900 cents per unit
Electricity charge - More than 1,650 units per day 23.7081 cents per unit 24.1230 cents per unit

Home Business Plan (K1)

   
Supply charge 182.3410 cents per day 185.5319 cents per day
Electricity charge - First 20 units per day 30.1107 cents per unit 30.6376 cents per unit
Electricity charge - Next 20 - 1,650 units per day 28.3753 cents per unit 28.8719 cents per unit
Electricity charge - More than 1,650 units per day 31.9921 cents per unit 32.5520 cents per unit

Out of contract (Anytime)

Supply charge 197.4732 cents per day  190.6604 cents per day  
Electricity charge - First 1,650 units per day 40.1101 cents per unit 38.7263 cents per unit
Electricity charge - More than 1,650 units per day 34.0347 cents per unit 32.8605 cents per unit

Out of contract (Time of use)

Supply charge 374.2404 cents per day 370.8348 cents per day
Electricity charge - Peak (8am - 10pm) 54.5881 cents per unit 54.0913 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) 16.3983 cents per unit 16.2491 cents per unit

 


   

Business reporting

Standard fees and charges changes

If you're moving to a new house, need a new connection or you’re changing your meter, there are some changes to our standard fees and charges related to managing your account.

Fees & charges 2020 Price inc. GST 2021 Price inc. GST
Account establishment fee (residential and business) $42.75 $37.20
Reconnection fee $31.10 $31.10
Demolition fee $469.15 $484.00
Meter reprogram fee $66.00
$95.70
Meter testing fee (refunded if meter is faulty) $336.15 $336.15
Overdue account notice fee (GST doesn't apply) $6.15 $6.15
Rejected payment/dishonour fee (payment made at Australia Post) $29.00 $29.00
Removal of a temporary supply fee $469.15 $484.00
Renewable Energy Buyback Scheme administration fee $21.00 $21.90
Special meter reading fee $33.00 $27.90
Meter upgrade fee $95.70 $95.70
Credit/debit card transaction fee - American Express 0.84% 0.84%
Credit card transaction fee - Mastercard 0.85% 0.76%
Debit card transaction fee - Mastercard 0.31% 0.33%
Credit card transaction fee - Visa 0.85% 0.89%
Debit card transaction fee - Visa 0.38% 0.39%
Cheque dishonour fee $2.55 $2.55
Direct debit dishonour fee $2.55 $2.55
Paper based bill fee $1.20 $1.20
Over the counter transaction fee $2.10 $2.10
Urgent Reconnection Fee $213.76 $213.76
Meter reconfiguration fee - remote
$34.00 $34.00
Special meter reading fee - remote
$17.60 $17.60

 

We're here to help you manage these changes

We're always working to support our customers, whatever circumstances they are in. To do this, we work closely with many organisations and consumer representatives from social services and the Energy Ombudsman, to financial and legal service providers.

Sometimes you might need a little extra time to pay your bill and other times you might need more support like a payment plan - to help you budget for unforeseen circumstances like chronic illness, loss of income or other personal reasons. If times get tough, we offer additional support to eligible customers through our ‘Keeping Connected’ Program. Whatever the reason, please get in touch so we can help you stay on top of your electricity bills.

To find out more follow the links below.

 

Check if you're eligible for hardship assistance

If you’re having difficulties paying your bill on time, it’s better to let us know. We have solutions to help make paying easier.

Learn more

Check if you're eligible for any concessions

If you hold a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.

Learn more

Reduce your bill

Discover how your major appliances impact your bill and how to make small changes for big results through our energy tool.

See if you could save

Here are WA’s most popular energy saving tips

Improving your energy efficiency doesn’t have to be difficult. It just takes one simple tip, and once you’ve done that, you can move on to another.

Learn more

We now have the power to power ourselves.

Thousands of WA residents have already made the shift to generating at least part of their own power, through solar panels and other emerging technologies.
 
Our SolarReturn systems are matched to your use, so you won’t be paying for extra capacity that you don’t need. A 3KW SolarReturn system costs between $4,500 to $6,500 and can save you up to $1089 each year *. 


Find out how much a SolarReturn energy package for your home will cost.

Our solar experts will help you crunch the numbers and match your electricity use to the solar package that perfectly suits your home.

Get a quote