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As we keep pace with the changes that continue to disrupt the global energy sector, we’re making sure Western Australia continues to enjoy some of the lowest energy prices in the country. This is due to a combination of production feeding a strong baseload and our ability to manage the immediate energy needs of the State. It’s a delicate balance, but one made easier as we embrace ever-more efficient ways of producing and using energy.

The gap between what energy costs to produce and what we all pay is still there. But it’s getting smaller. This is reflected in the new tariff increases that reward users for consuming energy more efficiently.

Find out how the new prices may impact your home and business.

Home business plans

Changes that impact your home

View all our residential tariffs to find out how the price changes will impact your household. If you're unsure of what tariff you're on grab a copy of your bill and turn it over... you'll find the tariff listed at the top under 'Usage calculations' and in the 'Current Account details' section as well.

Tariff

2017 Price inc. GST 2018 Price inc. GST
Home Plan (A1)
Supply charge 94.9058 cents per day  101.5493 cents per day 
Supply charge: additional homes^ 37.7348 cents per day 40.3762 cents per day
Electricity charge 26.4740 cents per unit
28.3272 cents per unit
Smart Home Plan
Supply charge 94.9058 cents per day

101.5493 cents per day 

Everyday Off-peak electricity charge 13.8697 cents per unit 14.8405 cents per unit
Weekend shoulder electricity charge 26.3681 cents per unit 28.2139 cents per unit
Weekday shoulder electricity charge 26.3681 cents per unit 28.2139 cents per unit
Peak electricity charge 50.3471 cents per unit  53.8714 cents per unit
Home Business Plan (K1)
Supply charge 53.8864 cents per day 171.5406 cents per day
Electricity charge - first 20 units per day 29.3544 cents per unit 28.3272 cents per unit
Electricity charge - next 20 - 1,650 units per day 33.6081 cents per unit 26.6946 cents per unit
Electricity charge - more than 1,650 units per day 30.3260 cents per unit 30.0972 cents per unit

Green Product Contribution 

(these charges are additional to the standard electricity price)

   
EasyGreen electricity charge 7.8248 cents per unit 7.7625 cents per unit
NaturalPower electricity charge 7.8248 cents per unit 7.7625 cents per unit
EarthFreindly electricity charge 0.7719 cents per unit 0.7159 cents per unit

 

 Electricity plans no longer offered

SmartPower (SM1)
Supply charge 94.9058 cents per day 101.5493 cents per day
Supply charge: additional homes  37.7348 cents per day  40.3762 cents per day

Electricity charge - Peak

Weekdays: 11am to 5pm (summer)
Weekdays: 7am to 11am (winter)
Weekdays: 5pm to 9pm (winter)
53.3760 cents per unit 57.1123 cents per unit

Electricity charge - Weekday Shoulder

Weekdays: 11am to 5pm (winter)
Weekdays: 7am to 11am (summer)
Weekdays: 5pm to 9pm (summer)
26.6471 cents per unit 28.5124 cents per unit

Electricity charge - Weekend Shoulder

Weekend: 7am to 9pm
22.0820 cents per unit 23.6277 cents per unit

Electricity charge - Off peak

Every day 9pm to 7am

13.8697 cents per unit

14.8405 cents per unit
Powershift (PS1)
Supply charge 94.9058 cents per day 101.5493 cents per day
 Supply charge: additional homes 34.7227 cents per day  40.3762 cents per day

Electricity charge - Peak

Weekdays: 7am to 2pm, 8pm to 10pm
Weekends: 7am to 10pm
25.0044 cents per unit 26.7547 cents per unit

Electricity charge - Off peak

All days 10pm to 7am 

12.7624 cents per unit 13.6558 cents per unit

Electricity charge - Super peak

Weekdays 2pm to 8pm

46.3702 cents per unit 49.6161 cents per unit
Hot Water Plan (B1)
Supply charge 21.9132 cents per day 21.0903 cents per day
Supply charge - additional homes^ 21.9132 cents per day   21.0903 cents per day  
Electricity charge 12.1057 cents per unit 11.6511 cents per unit

Business reporting

Changes that impact your business

View all our business tariffs to find out how the price changes will impact your business. If you're unsure of what tariff you're on grab a copy of your bill and turn over... you'll find the tariff listed at the top under 'Usage calculations' and in the 'Current Account details' section as well.

Prices effective 1 July 2018

Tariff

2017 Price inc. GST 2018 Price inc. GST

Synergy Business Plan Fifty (L3) Tariff

Supply charge 53.7522 cents per day 55.7410 cents per day 
Electricity charge  35.3197 cents per unit 36.6265 cents per unit
Electricity charge - more than 1,650 units per day 31.8798 cents per unit 33.0594 cents per unit

Synergy Business Time of Use (R3) Tariff

Supply charge 266.6000 cents per day 281.2630 cents per day
Electricity charge - Peak (8am - 10pm) 46.6770 cents per unit 49.2442 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) 14.3697 cents per unit  15.1600 cents per unit

Synergy Large Business Demand LV Tariff (Previously S1 Tariff)


   
Minimum charge 540.7868 dollars per day 570.5301 dollars per day
Demand charge 1.373625 dollars per day / kW max demand  1.4492 dollars per day / kW max demand
Power factor charge 46.2044 cents per day 48.7456 cents per day
Electricity charge - Peak (8am - 10pm) 19.6538 cents per unit  20.7348 cents per unit 
Electricity charge - Off peak 12.4342 cents per unit   13.1181 cents per unit  

Synergy Large Business Demand Tariff (Previously M1 Tariff)

   
Supply charge   54.8618 cents per day 56.8917 cents per day
First 1650 units per day 34.8284 cents per unit 36.1171 cents per unit
More than 1650 units per day 31.2800 cents per unit 32.4374 cents per unit

Synergy Large Business Demand HV Tariff (Previously T1 Tariff)

   
Minimum charge  632.6748 dollars per day 667.4719 dollars per day
Demand charge 111.4642 cents per day 117.5947 cents per day
Power factor charge  46.2044 cents per day 48.7456 cents per day
Electricity charge - Peak  16.2966 cents per unit  17.1929 cents per unit
Electricity charge - Off peak 10.8383 cents per unit 11.4344 cents per unit

Synergy Business Plan (L1) tariff

   
Supply charge 50.7504 cents per day 171.5406 cents per day
Electricity charge - First 1,650 units per day 33.3546 cents per unit 26.6946 cents per unit
Electricity charge - More than 1,650 units per day 30.0972 cents per unit 30.0972 cents per unit

Synergy Business Time of Use (R1) tariff

   
Supply charge 209.6400 cents per day 330.8998 cents per day
Electricity charge - Peak (8am- 10pm) 36.7981 cents per unit 35.8882 cents per unit
Electricity charge - Off peak (10pm- 8am weekdays and all weekend - excludes public holidays) 11.3493 cents per unit 10.7665 cents per unit

Synergy Charity Accommodation Plan (D1) tariff

   
Supply charge - cents per day first 5 beds 45.3145 cents per day 94.9058 cents per day
Supply charge - cents per day for each additional 5 beds 35.1848 cents per day  35.1848 cents per day
Electricity charge - cents per unit 24.7001 cents per unit 24.1118 cents per day

Synergy Community Service Plan (C1) tariff

   
Supply charge 36.6182 cents per day 94.9058 cents per day
Electricity charge - First 20 units per day 19.9600 cents per unit 22.1733 cents per unit
Electricity charge - Next 20 - 1,650 units per day 25.0081  cents per unit 23.6574 cents per unit
Electricity charge - More than 1,650 units per day 22.5658 cents per unit 22.5658 cents per unit

Home Business Plan (K1)

   
Supply charge 53.8864 cents per day 171.5406 cents per day
Electricity charge - First 20 units per day 29.3544 cents per unit 28.3272 cents per unit
Electricity charge - Next 20 - 1,650 units per day 33.6081 cents per unit 26.6946 cents per unit
Electricity charge - More than 1,650 units per day 30.3260 cents per unit 30.0972 cents per unit

Off Peak Saver

   
Supply charge  111.6474 cents per day  171.5406 cents per day
Electricity charge - Peak (3pm- 9pm weekdays)  56.7010 cents per unit  48.5098 cents per unit
Electricity charge - Off peak (all other times)  24.3481 cents per unit  21.2906 cents per unit

 


   

Business reporting

Changes to fees & charges

If you're moving house, need a new connection or changing your meter, there are some changes to some of our standard fees & charges related to managing your account.

Fees & charges 2017 Price inc. GST 2018 Price inc. GST
Account establishment fee (residential and business) $33.80 $33.80
Reconnection fee $31.10 $31.10
Demolition fee $323.92 $323.92
Meter reprogramming fee $74.00
$74.00
Meter testing fee (refunded if meter is faulty) $336.15  $336.15
Overdue account notice fee (GST doesn't apply) $5.00 $5.25
Rejected payment/dishonour fee (payment made at Australia Post) $27.50  $29.00
Removal of a temporary supply fee $323.92 $323.92
Renewable Energy Buyback Scheme application fee $26.40 $26.10
Special meter reading fee $16.63 $17.30
Single phase meter for existing homes (240V) $138.24  $138.24
Three phase 415V Meter for existing homes $235.04 $235.04
 Credit/debit card transaction fee - American Express  0.69 % 0.69 % 
 Credit/debit card transaction fee - Visa/ Mastercard  0.69 % 0.69 %
 Cheque dishonour fee  $15.95 $2.75
 Direct debit dishonour fee  $15.95 $2.75

 

A1 promo

New fees & charges

As per the 2018/2019 State Budget, Synergy will introduce two new charges to both Residential and Business customers on standard tariffs.

New fees & charges 2018 Price inc. GST
Over the counter transaction fee $2.10

Paper based bill fee $1.27             

 

Synergy wants to ensure vulnerable members of our community are protected. As a result, Synergy has introduced a range of exemptions to ensure these customers are not affected by the new charges. 

If you’re in one of the exempted groups, it is business as usual - nothing changes for you. If not, there are also ways to avoid this fee. 

 

Over the counter fee - effective July 1st 2018

A transaction fee of $2.10 will be passed through to customers who pay their Synergy bills over the counter at Australia Post. This charge is a direct pass through of the amount charged to Synergy to provide this service. A number of customers will be exempted from this fee. The exemptions are:

To find out other ways to manage your payments and avoid this fee, click here.

Paper Bill Fee – Effective September 1st September 2018

A paper bill fee of $1.27 will be charged to customers who choose to receive paper invoices. A number of customers will be exempted from this fee. The exemptions are:

To sign up to paperless billing and avoid this fee, click here

We're here to help you manage these changes

We're always working to help our customers, whatever circumstances they are in. To do this we work closely with a large number of organisations and consumer representatives, from social services and the Energy Ombudsman, through to financial and legal service providers.

Sometimes you might just need a little extra time to pay your bill. At other times more help might be needed, like a payment plan to help you budget better or because of unforeseen circumstances like chronic illness in the family, loss of income or other reasons. If times get really tough, we offer additional support through our ‘Keeping Connected’ program. Whatever the reason, please get in touch with us, so we can see if we can help.

To find out more follow the links below.

 

Check if you're eligible for hardship assistance

If you’re having difficulties paying your bill on time, it’s better to let us know. We have solutions to help make paying easier.

Learn more

Check if you're eligible for any concessions

If you hold a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.

Learn more

Reduce your bill

Discover how your major appliances impact your bill and how to make small changes for big results through our energy tool.

See if you could save

Here are WA’s most popular energy saving tips

Improving your energy efficiency doesn’t have to be difficult. It just takes one simple tip, and once you’ve done that, you can move on to another.

Learn more

We now have the power to power ourselves.

Thousands of WA residents have already made the shift to generating at least part of their own power, through solar panels and other emerging technologies.
 
Our SolarReturn systems are matched to your use, so you won’t be paying for extra capacity that you don’t need. A 3KW SolarReturn system costs between $4,500 to $6,500 and can save you up to $1089 each year *. 


Find out how much a SolarReturn energy package for your home will cost.

Our solar experts will help you crunch the numbers and match your electricity use to the solar package that perfectly suits your home.

Get a quote