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Small & medium business

Electricity

Prices & fees

Here are the standard tariffs available to our business customers, and other fees and charges which may apply.

Price increase information

The State Government has announced increases to tariffs. The tariff increase will commence on 1 July 2011.

If your business consumes 50,000 units or more per year (approximately $10,000 per year) of electricity, you may be eligible for one of our great value business plans specially designed to suit your business. Speak to your experienced Account Manager or complete our online form to request a customised quote. Upon receipt, one of our business specialists will contact you within three business days to help you choose the right product and supporting services for your energy needs.

For further information, please contact the Office of Energy or visit the website www.energy.wa.gov.au. You can also refer to our FAQs.

There are some simple steps you can take to reduce the impact price increases have on your electricity bill. Visit our energy efficiency at work section to see how your business can mitigate the impact of rising prices.

Service area

Synergy supplies customers connected to the South West Interconnected System, that covers the area from Kalbarri in the North down to Albany in the South and East to Kalgoorlie. All other areas of Western Australia, outside of this interconnected electricity network, are serviced by Horizon Power.

The map below shows the approximate boundaries of the Synergy service area.

Synergy Community Service Plan (C1) tariff

This plan is available to small voluntary and charitable organisations. If you believe your business is eligible for the Synergy Community Service Plan (C1), you must apply in writing to Synergy, providing evidence which clearly shows that your business meets all conditions as listed in the Electricity Corporations (Charges) By-Laws 2006.

Download a copy of the Synergy Community Service Plan (C1) tariff application form.

Examples of organisations eligible for the Synergy Community Service Plan (C1):

  • Community clubs, such as Apex, Rotary and Lions.
  • Youth groups, such as Scouts, Girls Brigade and YMCA.
  • Non-profit groups, such as the Arts Council and Amnesty International
  • Non-profit accommodation, such as the Youth Crisis Centre.
  • Fire/rescue groups, such as the Volunteer Fire Brigade and Sea Rescue.

Synergy Community Service Plan (C1) tariff charges (All prices are inclusive of GST).

Tariff Charges Effective July 1, 2011 

C1

Supply charge - cents per day

36.66

Electricity charge - cents per unit for:

First 20 units per day

19.98

Between 21 - 1650 units per day

25.04

More than 1650 units per day

22.59

Synergy Charity Accommodation Plan (D1) tariff

This plan is available to charitable organisations providing residential accommodation. As the Synergy Charity Accommodation Plan (D1) includes a charge for additional residences, you can calculate how many additional residences your business offers by dividing the total number of beds by five and rounding up to the next whole number.

Examples of organisations eligible for the Synergy Charity Accomodation Plan (D1):

  • Hostels for the aged, women's refuges and other emergency accommodation.
  • Homes for the aged which include a hostel and self-contained units, supplied through one point of supply. Where the hostel is supplied separately from the units, only the hostel is eligible for the Synergy Charity Accomodation Plan (D1). The units are eligible for the residential Synergy Home Plan (A1).

Synergy Charity Accomodation Plan (D1) tariff charges (All prices are inclusive of GST. )

Tariff Charges  Effective July 1, 2011

D1

Supply charge - cents per day

36.66

Electricity charge - cents per unit

19.98

Supply charge for additional residences - cents
per day

28.46

Synergy Home Business Plan (K1) tariff

It might sound like a bit of a mouthful, but the Synergy Home Business Plan (K1) tariff is perfect if you live and work in the same place. It’s a combined plan that suits anyone using power partly for home, and partly for business purposes. The daily supply charge of this plan is the same as the supply charge of the Synergy Home Plan (A1) tariff. The first 20kWh of consumption each day, or around 610kWh per month, is also charged at the Synergy Home Plan (A1) rate.

The home consumption allowance is set at 20kWh per day, because it is a typical amount used by home users. Any power you use above 20kWh per day is charged at the same rate as the Synergy Business Plan (L1) tariff.

Some examples that could make you eligible for Synergy Home Business Plan (K1) include:

  • Farming properties where power for both the home and other farm facilities, such as a shearing shed, irrigation pump or cold storage room, is supplied through a single metered supply point
  • Commercial, industrial or general properties with a caretaker's home attached, including churches, schools, shops, factories, police stations and post offices

Private homes in where a room or suite of rooms is used for business purposes, such as a doctor's surgery, child-minding centre or real estate office.

Before applying for this plan, remember that supply charge rebates, available to customers on the Synergy Home Plan (A1) tariff, aren’t available to you under the Synergy Home Business Plan (K1).

Synergy Home Business Plan (K1) tariff charges (All prices are inclusive of GST. )

Tariff Charges Effective July 1, 2011

K1

Supply charge - cents per day

40.14

Electricity charge - cents per unit for:

First 20 units per day

21.87

Between 21 - 1650 units per day

27.41
More than 1650 units per day

24.75

Synergy Business Plan (L1) tariff

You’ll be eligible for this plan if your electricity is connected at low/medium voltage (240/415 volts) electricity for your business, and the electricity supplied is less than 50 megawatt hours per year (approximately $10,000 per year). The Synergy Business Plan (L1) consists of a fixed daily supply charge and block energy charges which decrease as your consumption rises.

Examples of organisations eligible for the Synergy Business Plan (L1) are:

  • Schools and churches.
  • Hospitals, therapeutic workshops and nursing homes.
  • Shops and factories.
  • Office blocks, libraries, museums and art galleries.
  • Hotels, motels and boarding houses.
  • Sporting complexes and community recreation facilities.

L1 tariff Charges (All prices are inclusive of GST).  

Tariff Charges Effective July 1, 2011

L1

 Supply charge - cents per day

38.09

Electricity charge - cents per unit for:

First 1650 units per day

25.04

More than 1650 units per day

22.59

Synergy Business Plan Fifty (L3) tariff

You'll be eligible for this plan if your electricity is connected at low/medium voltage (240/415) for your business, and the electricity supplied is 50 megawatt hours or more per year (approximately $10,000 per year). The Synergy Business Plan Fifty (L3) consists of a fixed daily supply charge and block energy charges which decrease as your consumption rises. 

Synergy Business Plan Fifty (L3) tariff charges (All prices are inclusive of GST). 

Tariff Charges   Effective July 1, 2011

L3

 Supply charges - cents per day 

49.32

Electricity charge - cents per unit for:

First 1650 units per day

32.40

More than 1650 units per day

29.25

Synergy Large Business Plan (M1) tariff

This is the standard plan for business customers who are connected at a high voltage supply (6.6 kV, 11 kV, 22 kV or 33 kV), and consists of a fixed daily supply charge and a block energy charge which decreases as your consumption rises.

On this plan, you must provide all equipment (except meters) on the load side of your high voltage terminals. This means you provide the high voltage main switch and transformers.

Examples of organisations eligible for the Synergy Large Business Plan (M1) are:

  • Government departments.
  • Port authorities.
  • Heavy machinery producers.
  • Mining companies.

Synergy Large Business Plan (M1) tariff charges (All prices are inclusive of GST). 

Tariff Charges Effective July 1, 2011

M1

 Supply charge - cents per day  

45.46

Electricity charge - cents per unit for:

First 1650 units per day

28.86

More than 1650 units per day

25.92

Synergy Business Time of Use (R1) tariff

This plan is usually best if you use more than 20% of your electricity during off-peak periods, and consume between 80 and 137 units per day, on average. This plan is available if your business is connected at either low/medium voltage (240/415V) or high voltage (6.6kV, 11kV, 22kV or 33kV) and the electricity supplied is less than 50 megawatt hours per year (approximately $10,000per year).

Time–of-use periods:

Period Day Time

Peak

Mon-Fri

8:00am-10:00pm

Off-peak

Mon-Fri

After 10:00pm and before 8:00am

Terms and Conditions

You must commit to the Synergy Business Time of Use (R1) for a minimum of 12 months. A meter installation fee of $809.60 is payable (unless a time-of-use meter is already fitted). Contact us for further details.

Synergy Business Time of Use (R1) tariff charges (All prices are inclusive of GST and are subject to change). 

Tariff Charges Effective July 1, 2011

R1

 Supply charge - $ per day

1.56

Electricity charge - cents per unit for:

Peak charge rate

27.41

Off-peak charge rate

8.45

Download a copy of the R1 Metering Request Form.

Synergy Business Time of Use Fifty (R3) tariff

This plan is usually best if you use more than 30% of your electricity during off-peak periods, and consume more than 137 units per day, on average. This plan is available if your business is connected at either low/medium voltage (240/415V) or high voltage (6.6kV, 11kV, 22kV or 33kV) and the electricity supplied is more than 50 megawatt hours per year (approximately $10,000 per year).

Time–of-use periods:

Period Day Time

Peak

Mon-Fri

8:00am-10:00pm

Off-peak

Mon-Fri

After 10:00pm and before 8:00am

Terms and Conditions

You must commit to the Synergy Business Time of Use Fifty (R3) tariff for a minimum of 12 months. A meter installation fee of $809.60 is payable (unless a time-of-use meter is already fitted). Contact us for further details.

Synergy Business Time of Use Fifty (R3) tariff charges (All prices are inclusive of GST and are subject to change). 

Tariff Charges Effective July 1, 2011 

R3

 Supply charge - $ per day

 2.14

Electricity charge - cents per unit for:

Peak rate charge

37.48

Off-peak rate charge

11.54

Download a copy of the R3 Metering Request Form.

Synergy Large Business Demand LV (S1) tariff

This plan is for business customers with energy connected at low/medium voltage (240/415 volts), combined with a moderate to high load factor and higher energy use.

Synergy Large Business Demand LV (S1) tariff charges (All prices are inclusive of GST). 

Tariff Charges Effective July 1, 2011

S1

 Minimum charge - $ per day

400.71

Electricity charge - cents per unit for:

Peak rate charge

14.56

Off-peak rate charge

9.21

 Demand charge - cents per day/kW max demand

 

101.78

On the Synergy Large Business Demand LV (S1) tariff, your power factor must be 0.8 or better during the peak period. For any periods when the power factor is below 0.8, we reserve the right to levy a charge of 41.06 cents/day/kVAR for the kVAR necessary to improve the power factor to 0.8 lagging for that period.

Download a copy of the S1 Metering Request Form.

Synergy Large Business Demand HV (T1) tariff

This plan is for business customers with energy connected at high voltage energy (6.6kV, 11kV, 22kV or 33kV), combined with a moderate to high load factor. Except for metering equipment, you must own all the equipment on the load side of your high voltage terminals. Some conditions apply, so please contact us for more information.

Synergy Large Business Demand HV (T1) tariff charges (All prices are inclusive of GST). 

Tariff Charges Effective July 1, 2011

T1

 Minimum charge - $ per day

568.70

Electricity charge - cents per unit for:

Peak rate charge

14.65

Off-peak rate charge 

9.74

 Demand charge - cents per day/kW max demand

100.19

On the Synergy Large Business Demand HV (T1) tariff, your power factor must be 0.8 or better during the peak period. For any periods when the power factor is below 0.8, we reserve the right to levy a charge of 41.06 cents/day/kVAR for the kVAR necessary to improve the power factor to 0.8 lagging for that period.

Download a copy of the T1 Metering Request Form.

Out of contract rates tariff

If you continue to utilise electricity supplied by Synergy, after the end date of your current contract and without entering into a new contract, we will continue to supply and charge you the applicable Out of Contract Rates or Tariffs if you are eligible for this supply. 

These rates or Tariffs are subject to change without notice. Please contact your Account Manager for further information.

Standard and non-standard contracts

There are key differences between a standard and a non-standard contract. We have outlined these differences to help you make an informed decision on which option is best for you based on your business requirements.

Please refer to Differences between a standard and non-standard contract for more details.

Fees Overview

Synergy has announced increases to a number of its administration charges and meter provision fees.

Changes to fees and charges will commence on 1 July 2011.

The changes coincide with increases to the residential and business tariff changes announced by the Government.

All prices are inclusive of GST and in Australian dollars unless otherwise specified.

Description of Fee Effective July 1, 2011
Account establishment fee

33.80

Reconnection fee

31.10

Special meter reading fee

19.60

Disconnection of overhead house/premise service leads following illegal reconnection
(i.e. customer illegally reconnects own power at fuse box following disconnection)

194.00

Overdue account notices and disconnection notice fees (GST is not applicable)

4.65

Subsidiary electricity meter rental (cents per day)
(Subsidiary electricity meters are not available to customers on R1, R3, S1 or T1 prices)

15.97

Cheque dishonour fee

14.75

Direct Debit dishonour fee

14.75

Rejected payment/dishonour fee
(payment made at Australia Post)

24.20
Meter testing (Fee is refunded if the meter is found to be faulty)

156.55
REBS Application fee

40.00
Removal of temporary supply

340.00

Merchant Services Fee
A transaction fee of 0.7% (incl. GST) will apply on accounts that have nominated a credit card or Visa/MasterCard debit card for deductions.

Please note, by law we calculate prices to four decimal places.

You can also download a copy of our current Standard Fees and Charges brochure.

Network charges

The network operator, Western Power has announced an increase in the network tariff charges for 2011 as approved by the Economic Regulation Authority (ERA). This change in network access charges reflects the increase in the cost of transmission and distribution of electricity, as well as maintenance of the network. The new network access charges will come into effect on and from 1 July 2011 as per the terms and conditions outlined in your electricity sales agreement.

For further details regarding the network access charges, please refer to the following:

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