Frequently asked questions

My Account puts you in control, with simple tools to help you:

• view, download and print your Synergy bills
• pay your bill online when it suits you - 24 hours a day, any day of the week
• use a secure, quick and simple payment process
• view your payment history and power consumption history
• monitor your greenhouse gas emissions and environmental impact
• receive email notification when your bill is issued
• pay your power bill in predictable, equal installments
• pay using Direct Debit from your bank account or credit card
• add green energy products
• add or update concession card details

My Account registration is quick, simple and free - we just need your full name and a contact email address. You will also be asked to make up your own username, password and a password hint.

If you are an existing Synergy customer, you can complete the online registration right now and start using My Account features and payment options. To link your energy account, you will need a copy of a recent bill.

If you are already registered for the older version of My Account, you will need to register for this version. This is because we are increasing the security requirements to protect your information.

My Account makes life easier. It is almost like having your own personal bookkeeper - with a private record of your recent Synergy account history all in one place, accessible online any time.

Enjoy convenience and peace-of-mind, knowing that secure credit card payments can be made through My Account, at a time and place that suits you. Or, just set-and-forget all your future power bill payments by choosing the Direct Debit option.

My Account also charts your energy use over the last 12 months, a useful feature for monitoring your energy use. You can also keep track of your energy's greenhouse gas emissions. It is a great goal-setting tool for reducing your environmental impact.

If you have registered and you are ready to use My Account for the first time, you will need:

• a recent copy of your Synergy bill
• your bank account or credit card details - if opting for Direct Debit payments
• your email address - if requesting bill notification

Then,  from the Synergy website homepage http://www.synergy.net.au, enter your username and password in the My Account area on the right side of the screen. Once inside My Account, you will be asked to enter these details:

• your date of birth
• your account name - the person's name as shown at the top of your bill
• your account number - also displayed at the top of your bill

My Account gives you the option of receiving an email notification every time a bill is issued. We will send this notification to the email address you entered when you first registered for My Account. Or, you can choose a different email address for your bill notification.

To pay your bills using Direct Debit, you will be asked to enter the following information:

• your bank BSB number
• your bank account number
• your bank account name

If you are having problems linking your energy account to My Account, or selecting any of the options, please contact us for assistance.