Q: What is EasyGreen?- EasyGreen is the simplest way to reduce your environmental impact. When you subscribe to EasyGreen, part of your Synergy bill payment is used to purchase a block of renewable energy. This renewable energy comes from natural sources that produce no, or only a small amount of greenhouse gas emissions.
|
Q: Am I eligible for EasyGreen?- All home with a main meter can apply for EasyGreen. You can only use one green energy product at a time, so you can't have EasyGreen with EarthFriendly or NaturalPower.
|
Q: Why is choosing EasyGreen good for the environment?Your subscription to EasyGreen includes a renewable energy purchase. And unlike the traditional ways of generating power, renewable energy such as wind power emits little or no greenhouse gases into our atmosphere.
So choosing EasyGreen reduces your environmental impact, by producing less of the greenhouse gas emissions responsible for global warming.
|
Q: Where is EasyGreen sourced from?- Your EasyGreen contribution is used to purchase renewable energy from wind farms and other sources right here in WA. So you are also doing something good for the local economy.
|
Q: Is EasyGreen accredited by GreenPower?EasyGreen is accredited by the National GreenPower Accreditation Program - so your EasyGreen premium is matched dollar-for-dollar with renewable energy purchased from accredited generators.
To maintain GreenPower acreditation, EasyGreen meets a set of standards including:
- sourcing our renewable energy from GreenPower approved generators
- supports the development of the renewable energy industry by sourcing EasyGreen from recently established generators
- publicly reporting EasyGreen customer numbers and sales
- presenting our EasyGreen operations to an independent annual audit, to ensure we are buying the right amount of renewable energy to match your EasyGreen investment
The GreenPower logo confirms EasyGreen meets the standards of the National GreenPower Program, and is contributing to a greener future.
|
Q: What does EasyGreen cost?EasyGreen lets you choose a fixed dollar amount ranging from $10 to $80, as the premium added to your bi-monthly Synergy bill. It is this premium amount which is used to directly purchase renewable energy.
Use our online calculator to compare all your EasyGreen premium choices, and the difference it will make to your environmental impact.
|
Q: What is the impact of a $20 EasyGreen contribution?Let's say you choose the EasyGreen option of a $20 premium, with each power bill. Your $20 investment would be used to purchase 328kWh ($20 @ 6.1 cents per kWh) of renewable energy. To give you some idea of the difference this makes, 328kWh is equal to around *31% of an average household's consumption for the same period. Over a whole year, the greenhouse gas emission saving is the equivalent of taking an average car off the road for 7 months!
* Figures based on 6,315kWh per year.
|
Q: Why does EasyGreen cost more than regular power?- EasyGreen costs more than non-renewable power because currently the cost of purchasing accredited power is higher than energy produced from traditional means such as coal or gas. By paying a premium, you are taking positive action to reduce your carbon footprint. You select the premium amount that suits you, at set levels between $10 and $80.
|
Q: What are my premium options with EasyGreen?- You can choose to contribute a fixed premium amount of $10, $20, $30, $40, $50, $60, $70 or $80 per power bill to EasyGreen.
|
Q: Will rebates still apply is I choose EasyGreen?- Yes, if you are eligible, you will continue to receive your Supply Charge Rebate, Dependent Child Rebate, and reduced fees.
|
Q: Can I cancel EasyGreen, or make changes to my premium?- Yes, you can cancel EasyGreen entirely or change your level of premium, any time you like. Simply contact us with your instructions, and we will backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
|
Q: What if I move address with EasyGreen?- Simply contact us if you want to continue with EasyGreen, and we will make sure you are signed-up at your new address.
|
Q: What happens if I change my tariff while subscribing to EasyGreen?- If you are subscribing to EasyGreen, you can change tariff from Home Plan to SmartPower for instance, without affecting your EasyGreen premium.
|
Q: How do I find out more about EasyGreen?- You can use our online calculator to see the difference an EasyGreen contribution can make to your environmental impact. If you have any specific questions that are not answered in these FAQs, contact us and we'll be happy to help.
|
Q: How can I sign-up for EasyGreen?- You can apply online for EasyGreen at any time. It just takes a few minutes and you can be signed-up straight away. Alternatively we can arrange to sign you up over the phone, simply call 13 13 52.
|
Q: What is EarthFriendlyEarthFriendly helps the environment by making your energy consumption greenhouse gas emission neutral.
Your power supply is still generated in the traditional way, but Synergy offsets the greenhouse gas created by the production, handling and supply of your power, by contributing to greenhouse gas reduction programs. You can select what percentage of your power is EarthFriendly - 25%, 50%, 75%, or 100%.
|
Q: What is the Greenhouse Friendly Program? It’s an Australian Government initiative, helping you to find businesses and products that are greenhouse neutral. Just look for the Greenhouse Friendly logo, and help the planet with your purchasing power.
EarthFriendly is the only certified Greenhouse Friendly energy product in WA. Take a look at the Greenhouse Friendly website to find out more.
|
Q: Why does EarthFriendly cost more?- By paying a premium for EarthFriendly, you are helping support greenhouse gas reduction programs, and the renewable energy industry in WA.
|
Q: How does EarthFriendly reduce greenhouse gas emissions?- The premium you pay for EarthFriendly, is directed by Synergy into greenhouse gas reduction projects approved by the Greenhouse Friendly Program. One of these projects is methane flaring — which prevents one of the most potent greenhouse gases, methane, from entering our atmosphere. It works by burning and eliminating the methane gas produced from rubbish tips.
|
Q: What are my EarthFriendly options?- You can choose to make EarthFriendly 25%, 50%, 75%, or 100% of your total bill. Your EarthFriendly portion carries a premium, which is invested in greenhouse gas emission reduction.
|
Q: Will rebates still apply if I subscribe to EarthFriendly?- Yes. if you are eligible, you will still receive your supply charge rebate, Dependent Child Rebate, and reduced fees.
|
Q: Can I sign-up for EarthFriendly if I have SmartPower or another tariff?- Yes, EarthFriendly can actually be used on any of our tariffs. There is just one restriction; you can not purchase EarthFriendly along with NaturalPower or EasyGreen at the same time.
|
Q: Can I sign-up for EarthFriendly on a subsidiary meter?- No, only main meter customers can subscribe to EarthFriendly. If you’re on a subsidiary meter, and all the subsidiary users connected to your main meter would like to contribute to EarthFriendly, then you should contact your body corporate or landlord.
|
Q: How are my EarthFriendly costs calculated?Your total power consumption is split according to the EarthFriendly percentage you have previously nominated - either 25%, 50%, 75% or 100% of your total power usage. So for instance, your total usage could be divided into 75% EarthFriendly, and 25% regular power.
The EarthFriendly portion is charged at the standard rate, plus a premium. The remaining portion of your power consumption is charged at the standard rate.
|
Q: Can I cancel EarthFriendly, or make changes once I’ve registered?- Yes, you can cancel or make changes such as altering your percentage of EarthFriendly contribution, any time you like. Just contact us with your instructions, and we’ll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
|
Q: What if I move address while subscribing to EarthFriendly?- Simply contact us if you want to continue with EarthFriendly, and we will make sure you are signed-up at your new address.
|
Q: What happens if I change my tariff from A1 to SmartPower while subscribing to EarthFriendly?- When you change your tariff, simply let us know you want to stay signed-up to EarthFriendly.
|
Q: What is NaturalPower?- NaturalPower is one of Synergy's green energy options to reduce your environmental impact. The power you are suppled continues to come from both renewable and tranditional sources, but your investment in NaturalPower goes toward purchasing only 100% renewable energy including solar and wind power. You choose what percentage of your total usage is NaturalPower - 25%, 50%, 75% or 100%.
|
Q: What is renewable energy?It is called renewable energy because it comes from natural sources that replenish themselves, such as:
- wind (a main source of EasyGreen)
- water (hydro power)
- the sun (solar photovoltaic)
- biomass (including gas from landfill or burning of specially grown crops)
Using renewable energy is one of the best ways to reduce your impact on the environment, because it generates very little, or no greenhouse gases.
|
Q: Who is eligible for NaturalPower?- All Synergy home customers with a main meter can apply for NaturalPower.
|
Q: How can I switch to NaturalPower?- Just apply here and you will be registered in no time. It is really easy to switch to NaturalPower, and start helping the environment today. That is it - there is nothing else to do, and no extra bills to pay.
|
Q: What is the National Green Power Accreditation Program?The National Green Power Accreditation Program makes sure that when you sign-up for NaturalPower, the environment receives the full benefit. We maintain NaturalPower's Green Power accreditation by:
- sourcing renewable energy from only Green Power approved generators
- supporting industry development, by sourcing energy from recently developed generators
- working transparently - we publicly report on our customer and sales figures, and we are independently audited every year
The Green Power tick is your guarantee that your energy choice is reducing your impact on the environment. For more information, visit the Green Power website.
|
Q: Why does NaturalPower cost more?- NaturalPower costs more than regular power because of the premium that is invested in renewable energy. At the moment, low or no emission renewable energy costs more to produce than regular coal or gas generated power. Your premium will help give renewable energy a bigger market share, and make it more cost competitive in the future.
|
Q: Why is choosing NaturalPower good for the environment?- Preventing greenhouse gases from entering our atmosphere, helps protect our environment. Greenhouse gas traps heat in the Earth's atmosphere, causing global warming. These rising temperatures can trigger droughts, fires and higher sea levels. The good news is, when you sign-up to NaturalPower more of the power we provide comes from renewable sources, which produce little or no greenhouse gases.
|
Q: What are my NaturalPower options?- You can choose to make a NaturalPower contribution on 25%, 50%, 75%, or 100% of your total bill.
|
Q: Can I be on NaturalPower if I have SmartPower or another tariff?- Yes, NaturalPower can actually be used on any of our tariffs. There is just one restriction; you can not purchase NaturalPower along with EarthFriendly at the same time.
|
Q: Can I have NaturalPower on a subsidiary meter?- Only main meter customers can subscribe to NaturalPower. If you are on a subsidiary meter, and all the subsidiary users connected to your main meter would like to sign-up to NaturalPower, then you should contact your body corporate or landlord.
|
Q: How are my NaturalPower costs calculated?Your total power consumption is split according to the NaturalPower percentage you have previously nominated - either 25%, 50%, 75% or 100% of your total power usage. So for instance, your total usage could be divided into 75% NaturalPower, and 25% regular power.
The NaturalPower portion is charged at the standard rate, plus a premium. The remaining portion of your power consumption is charged at the standard rate.
|
Q: Can I cancel NaturalPower, or make changes once I have registered?- Yes, you can cancel or make changes such as altering your percentage of NaturalPower contribution, any time you like. Just contact us with your instructions, and we will backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
|
Q: What if I move address? What will happen to NaturalPower?- Simply contact us if you want to continue with NaturalPower, and we will make sure you are signed-up at your new address.
|
Q: What happens if I change my tariff from A1 to SmartPower while using NaturalPower?- You can continue to invest in NaturalPower, but instead of paying the NaturalPower premium on top of the A1 flat rate, the same premium will now be added to the applicable SmartPower variable rates.
|
