Your My Account username and password remain the same, but your energy account details change when you move. So, to continue using My Account features and payment methods, you need to link your new energy account to My Account. To do this, you need the account number that appears on a Synergy bill posted to your new address. Then, log-in to My Account, and, under the 'Manage my account' menu, select 'Link a new account', and follow the instructions on screen.
You can also continue to view energy bills from your previous address, unless you choose to unlink and old energy account from My Account.
Once a linked account is removed, it can not be linked back.
