Frequently asked questions

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  • Q: Do I need special software to use My Account?

  • Most computers should have all the software you need already installed and ready to use. To operate My Account through the internet you need a web browser with 128 bit encryption such as FirefoxInternet Explorer or Safari. Javascript is required to view My Account graphs correctly.

    To view your bill online, you also need Adobe Acrobat Reader Version 4 or above. This software is available for free download from Adobe.

    If you are a large business customer using the interval data graph functionality, you need the latest Java Virtual Machine (JVM) plug-in. Sun Microsystems, Inc. provides free downloads of the latest version from their website.

  • Q: Having problems using or accessing My Account?

  • If you can't find the answer you are looking for in the FAQs, please contact us. Explain your problem and we will contact you to help.

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