Q: When will gas be available from Synergy?- Gas is available from Synergy now for customers with a consumption greater than 180GJ (Gigajoules). If you are interested in gas supply from Synergy, please contact your Account Manager or call our Business Management Team on 1300 859 333.
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Q: If I choose Synergy as my new gas retailer will my gas meter have to be modified?- Many of the larger contestable customer meters are suitable, however, you may have to have your gas meter arrangement modified if it does not comply with gas market rule requirements.
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Q: Who does the work and what is different about the metering?- Gas metering is not contestable, modifications allow the meter to be remotely read by a telecommunications device. The meter data is electronically read and transferred to the new retailer (Synergy) via telemetry reading facility on a daily basis.
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Q: Is there a cost for meter modifications and how is it paid for? - Yes, there may be a cost for this modification and it is passed on to Synergy from the meter provider. When Synergy provides a potential gas customer with a quote for gas supply, the quote will include all costs, including metering. We show all costs as either fixed or variable in our offer to you.
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Q: Once interval metering is installed can it be removed?- When a customer enters into a contract with Synergy for gas supply it is for an agreed time, for example, a three-year period. At the end of the three year contract period, the customer can decide whether they wish to remain with Synergy or choose to contract with another retailer. The customer can then choose to remove the interval meter facility at this time, subject to Market Rules.
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Q: When my contract with Synergy expires and if I choose another retailer, will Synergy require the extra cost for the additional years for the meter?- Synergy will not seek to recover from customers costs associated with the removal of interval metering beyond the expiry of a Synergy customer contract.
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Q: What is the benefit of having interval metering?- Having interval metering installed means that we can monitor your gas consumption more closely, in fact hour by hour, which gives you the opportunity to manage your consumption and reduce your operating costs.
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