Electricity
Prices & fees
This page explains our various tariffs, rates and charges relating to power supply for home and business. The information will be updated whenever price changes occur.
- Price increase information
- Managing the impact of the price increase
- Does this pricing information apply to me?
- Synergy Home Plan (A1) tariff
- Synergy Hot Water Plan (B1) tariff
- Synergy Home Business Plan (K1) tariff
- Fees
- Network charges
Price increase information
The State Government has announced an increase of 5% to the Home Plan (A1) Electricity Retail Tariff.
The tariff increase is effective from 1 July, 2011.
For further information, please contact the Office of Energy or visit the website www.energy.wa.gov.au. You can also refer to our FAQs.
The State Government has also announced assistance for concession customers will increase in line with the residential tariff increase to help minimise the impact of the increase.
Managing the impact of the price increase
If you have a residential account and you hold a valid concession card you may be eligible for a rebate off your bill. Centrelink, The Department of Veteran Affairs and the Western Australian Office for Senior’s Interests and Carers issue eligible concession cards. Find out if you may be eligible for a rebate.
In the meantime there are some simple steps you can take to reduce the impact price increases have on your electricity bill. View our SmartWays to Save page to see how some simple changes around your home can help you reduce your bill.
You can also view our online tools, Bill Manager and Energy Calculator, to help manage the impact of price increases on your household and find out ways you can manage energy consumption.
Does this pricing information apply to me?
The following pricing details relate to Synergy customers connected to the South West Interconnected System (SWIS), covering the area from Kalbarri in the North down to Albany in the South and East to Kalgoorlie. All other areas of WA are serviced by Horizon Power. The map below shows the approximate boundaries of the Synergy service area.
If you’re still unsure, you can contact us.
Synergy Home Plan (A1) tariff
The A1 tariff is our standard home tariff, available for residential homes. You are charged one flat rate, regardless of when the power is used.
A1 tariff charges
| Tariff | Charges | Effective 1 July, 2011 |
|---|---|---|
| A1 | Supply charge - cents per day |
40.14 |
| Supply charge for additional homes* - cents per day |
31.17 |
|
| Electricity charge - cents per unit |
21.87 |
(All prices are inclusive of GST)
* Applies to multiple flats and home units supplied through the main meter.
Synergy Hot Water Plan (B1) tariff
The B1 tariff is for existing customers currently on the product and is no longer available for new customers/applications.
B1 tariff charges
| Tariff | Charges | Effective 1 July, 2011 |
|---|---|---|
|
B1 |
Supply charge - cents per day |
20.80 |
|
Supply charge for additional homes - cents per day |
20.80 |
|
|
Electricity charge - cents per unit |
11.49 |
(All prices are inclusive of GST)
* Applies to multiple flats and home units supplied through the main meter.
Synergy Home Business Plan (K1) tariff
Synergy Home Business Plan (K1) tariff is a combined tariff if you power partly for home, and partly for business purposes. The daily supply charge of the K1 tariff is the same as the supply charge of the Synergy Home Plan (A1) tariff. The first 20kWh of consumption each day, or around 610kWh per month, is also charged at the A1 home rate.
The home consumption allowance is set at 20kWh per day, because it is a typical amount used by home users. Any power you use above 20kWh per day is charged at the same rate as the Synergy Business Plan (L1) tariff.
Some examples that could make you eligible for the K1 tariff include:
- Farming properties where power for both the home and other farm facilities, such as a shearing shed, irrigation pump or cold storage room, is supplied through a single metered supply point.
- Commercial, industrial or general properties with a caretaker's home attached; including churches, schools, shops, factories, police stations and post offices.
- Private homes where a room or suite of rooms is used for business purposes, such as a doctor's surgery, child-minding centre or real estate office.
Before applying for the K1 tariff, remember that supply charge rebates, available to customers on the Synergy Home Plan (A1) tariff, aren’t available to you under the K1 tariff.
K1 tariff charges
| Tariff | Charges | Effective July 1, 2011 | |
|---|---|---|---|
|
K1 |
Supply charge - cents per day |
40.14 |
|
|
Electricity charge - cents per unit for: |
|||
|
First 20 units per day |
21.87 |
||
|
Between 21 - 1650 units per day |
27.41 |
||
| More than 1650 units per day |
24.75 |
||
(All prices are inclusive of GST)
Fees
Synergy has announced increases to a number of its administration charges and meter provision fees. Changes to fees and charges are effective from 1 July, 2011.
Synergy is conscious that the cost of living is increasing and there may be people in the community who are experiencing financial hardship. If you are finding it difficult to pay your Synergy account, please contact us on 131 353 to discuss a suitable payment option.
All prices are inclusive of GST and in Australian dollars unless otherwise specified.
| Description of Fee | ||
|---|---|---|
| Account establishment fee |
33.80 |
|
|
Reconnection fee |
31.10 |
|
|
Three phase meter upgrade fee |
276.00 |
|
|
Special meter reading fee |
19.60 |
|
|
Disconnection of overhead house/premise service leads following illegal |
194.00 |
|
|
Meter testing (Fee is refunded if the meter is found to be faulty) |
156.55 |
|
| - Concession rate |
144.00 |
|
|
Overdue account notices |
4.65 |
|
|
Subsidiary electricity meter rental (cents per day) |
15.97 |
|
|
Cheque dishonour fee |
14.75 |
|
|
Direct debit dishonour fee |
14.75 |
|
|
Rejected payment/dishonour fee (payment made at Australia Post) |
24.20 |
|
|
Merchant services fee * |
0.7% |
|
| Demolition fee where supply is removed from site |
360.20 |
|
| Renewable Energy Buyback scheme application fee |
40.00 |
|
|
Removal of a temporary supply |
340.00 |
|
Please note, by law we calculate our prices to four decimal places.
* Veterans' Affairs Gold Cards (war widow, dependent, totally and permanently incapacitated) and Seniors Cards are eligible to receive an exemption from the merchant service transaction fee.
You can also download a copy of our Standard Fees and Charges brochure.
Network charges
Please refer to the Western Power website for all charges associated with connecting to the electricity network.
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