Connecting & disconnecting
If you’d like to connect or disconnect your power supply at any time, for any reason, we’ve made it easy for you.
New to Synergy
If you are a new customer to Synergy, to sign-up for the first time, simply fill-in this online form. We would like to say welcome and thanks for choosing us.
Moving home
If you are moving home or have bought an investment property, you may need to connect, disconnect, or both. First, make sure of your exact street address, and both street names if you are on a corner block. Then, choose the option below that describes your situation, and you’ll be taken to an online form.
Demolishing a house
If you intend to demolish a property, you will need to apply to have the existing meter removed. Please complete the Application for removal of service and meter for demolition PDF form.
From 1 July 2011, Synergy has introduced a $340 (incl. GST) fee for all temporary supply removal requests by a customer to Synergy. This fee will be charged in order to recover costs charged to Synergy by Western Power to visit a site and remove a temporary supply following a customer’s request.
- Moving in
Have power connected
at your new home - Moving out
Have power disconnected
at your existing home - Transfer connections
Transfer a connection from an
existing home to a new home - Building a house
Connect power to a new
building
Before you begin:
If you answer "yes" to any of the following questions, please call us on 13 13 53 to complete your move:
- Do you have life support equipment?
- Is your home already disconnected?
- Have you received notice that your home is about to be disconnected?
To move home online you will need:
- Your new address
- A contact telephone number
Before you begin:
If you answer "yes" to any of the following questions, please call us on 13 13 53 to complete your move:
- Do you have life support equipment?
- Is your home already disconnected?
- Have you received notice that your home is about to be disconnected?
To disconnect your electricity you will need:
- Your Synergy account number (This is located on the top left corner of your bill)
- Your existing address
- Your future mailing address
- A contact telephone number
Before you begin:
If you answer "yes" to any of the following questions, please call us on 13 13 53 to complete your move:
- Do you have life support equipment?
- Is the power at your existing home already disconnected?
- Have you received notice that your home is about to be disconnected?
To move home online you will need:
- Your Synergy Account number (This is located on the top left corner of your bill)
- Your old and new addresses
- A contact telephone number
From 1 July 2011, Synergy has introduced a $340 (incl. GST) fee for all temporary supply removal requests by a customer to Synergy. This fee will be charged in order to recover costs charged to Synergy by Western Power to visit a site and remove a temporary supply following a customer’s request.
Before you begin:
If you are building a single residential property, please click on the New Connection button below to complete the application form online.
If you are building multiple properties - please use this online application form for new connections.
Alternatively, you can download a PDF printable version:
- PDF form for single premise residential new connection application
- PDF form for multi unit residential or business premise new connection application
If you intend to have life support equipment in your new home please call us on 13 13 53 to organise your new power connection.
To connect power at your new home you will need:
- A contact telephone number
