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Customer Service

We would love to help you in any way we can, so if you are moving house, have billing enquiries, need product information or have any other enquiry please use any of the following ways to contact us:

By Phone:

• Residential Queries - 13 13 53
• Business Queries - 13 13 54
• Switchboard - (08) 6212 2222
• TTY Line -  (08) 9221 8608 
• TIS - 13 14 50
  

By Fax:

• Contact Centre: (08) 9221 4628

By Mail:

• General Enquiries:
  GPO Box K851
  Perth WA 6842
  
• Rebate Enquiries:
  GPO Box K856
  Perth WA 6842
  
• Account Payments:
  GPO Box U1913
  Perth WA 6845
  

Online Forms

There are website forms provided for the following:

• Moving In and Out  (Moving out of one house into another)
• Moving In  (and I do not have a current connection in WA)
• Moving Out  (and power is not required elsewhere in WA)
• Request an Account Balance
• Request a Copy of a Bill
• Update My Mailing Address
• General Enquiry or Feedback

Email Note: If you would like us to confirm by return email that your request has been completed, please ensure you enter a valid email address.

Fault Reporting

If you wish to report a power fault please contact our network provider, Western Power on 131351.  More information

Business Address 

• 228 Adelaide Terrace, Perth, Western Australia 6000.
• Office Hours: 8am to 5pm weekdays.